Okendo: Reviews & Loyalty

Waste of time. Okendo is bugged app with not working sequences. They are refusing to help. Completely the worst customer support ever.

Followed the prompts to use the app and it didn;t work.
Requested support via the in app chat, no response.
Requested support via email twice, no response.
Very disappointed that this happened with a customer review app

So far I have found their team to be disorganized and unhelpful. There have been several delays and we've into a few road blocks (which were misrepresented during the sales process) and their team is offering no guidance or support - just lots of pushback. I'm being sent articles that don't answer my questions (instead of the onboarding specialist taking the time to answer my questions herself). ...

So bad support. Near to a week to talk to them. They don´t solve anything, so we have to unistall the app

Okendo cannot be manually translated into a custom language. Very strange that in the basic languages Okendo has a Russian translation, this during the war with Ukraine and when sanctions are imposed on Russia. Shame on you