Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Reseñas (1.109)

Calificación general
4,9
Recuentos por nivel de calificación
  • El 96% de las calificaciones son de 5 estrellas
  • El 1% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
10 de mayo de 2022

Waste of time. Okendo is bugged app with not working sequences. They are refusing to help. Completely the worst customer support ever.

Kiss the Dog
Polonia
19 días usando la aplicación
17 de junio de 2023

Followed the prompts to use the app and it didn;t work.
Requested support via the in app chat, no response.
Requested support via email twice, no response.
Very disappointed that this happened with a customer review app

Continuous Flow BJJ
Australia
15 días usando la aplicación
Okendo respondió 21 de junio de 2023

Hi Continuous Flow BJJ,

Thank you for your feedback. We did reach out to you via email over a week ago; however, we didn't receive a reply. It's our goal to provide you with ...

22 de septiembre de 2023

I got an awesome help especially from Shiela & Laura from Okendo support team. They help me out really quick, in just 2 minutes. Outstanding service!!

Hamlet Shougrakpam Art
India
Alrededor de 11 horas usando la aplicación
Fecha de modificación: 13 de febrero de 2024

Update:
Problem resolved, so far app is working fine.

Initial review:
This app seems like it would be quite good. Unfortunately hours of "system delays" as stated by support meant could not actually see if the app worked.

On the positive side, support was responsive.

NNEYAH Cards & Gifts
Nigeria
8 días usando la aplicación
7 de abril de 2021

So bad support. Near to a week to talk to them. They don´t solve anything, so we have to unistall the app

LINDAS
España
6 días usando la aplicación
Fecha de modificación: 17 de octubre de 2022

UPDATED: To use Okendo, you must enforce both name and surname in customer records. It misses all customers without a registered surname. I've reported this bug to the support and received a strange "it's a feature, not a bug" response and seemingly no intention to correct it. So, please take care of it on your store side if you intend to try Okendo. --------------------------- We expected the ...

Those One Liners
Portugal
4 días usando la aplicación
25 de septiembre de 2023

Okendo cannot be manually translated into a custom language. Very strange that in the basic languages Okendo has a Russian translation, this during the war with Ukraine and when sanctions are imposed on Russia. Shame on you

BELLADRESS
Rumanía
2 días usando la aplicación
20 de diciembre de 2021

I was having issues installing the app - my contact suggested I go to the chat on the Okendo website as he was out of office. The chat with Shiela resolved my issue so I can start using the app on my site. Thank you!

TENDRESSE STUDIO
Australia
Alrededor de 22 horas usando la aplicación
Fecha de modificación: 3 de octubre de 2020

Review edit 3/10/2020 : Previously I gave a negative review because the price of this application is different from similar applications. The team from Okendo contacted me and offered me a solution to try this application even longer to compare the conversion results obtained from this application with other applications. I really appreciate for every offer they submit, it seems fair enough for ...

Softlens Queen
Indonesia
20 minutos usando la aplicación
4 de abril de 2023

I tried the app, signed up for 20$/month but couldn't use custom HTML templates so I uninstalled it. Then the customer service reached out to me and explained that there is a solution by integrating with Omnisend send. That app is another 16$/month, but fine, let's try it.

I installed Omnisend, then cannot find how to integrate it with Okendo, I reach out to the customer agent, who then tells me ...

Dajarli
Francia
Alrededor de 2 horas usando la aplicación