Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Avis (1 109)

Note globale
4,9
Nombre d’avis par note
  • 96 % des avis sont des avis à 5 étoiles
  • 1 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
10 mai 2022

Waste of time. Okendo is bugged app with not working sequences. They are refusing to help. Completely the worst customer support ever.

Kiss the Dog
Pologne
19 jours d’utilisation de l’application
17 juin 2023

Followed the prompts to use the app and it didn;t work.
Requested support via the in app chat, no response.
Requested support via email twice, no response.
Very disappointed that this happened with a customer review app

Continuous Flow BJJ
Australie
15 jours d’utilisation de l’application
Okendo a répondu 21 juin 2023

Hi Continuous Flow BJJ,

Thank you for your feedback. We did reach out to you via email over a week ago; however, we didn't receive a reply. It's our goal to provide you with ...

22 septembre 2023

I got an awesome help especially from Shiela & Laura from Okendo support team. They help me out really quick, in just 2 minutes. Outstanding service!!

Hamlet Shougrakpam Art
Inde
Environ 11 heures d’utilisation de l’application
Modifié le 13 février 2024

Update:
Problem resolved, so far app is working fine.

Initial review:
This app seems like it would be quite good. Unfortunately hours of "system delays" as stated by support meant could not actually see if the app worked.

On the positive side, support was responsive.

NNEYAH Cards & Gifts
Nigeria
8 jours d’utilisation de l’application
7 avril 2021

So bad support. Near to a week to talk to them. They don´t solve anything, so we have to unistall the app

LINDAS
Espagne
6 jours d’utilisation de l’application
Modifié le 17 octobre 2022

UPDATED: To use Okendo, you must enforce both name and surname in customer records. It misses all customers without a registered surname. I've reported this bug to the support and received a strange "it's a feature, not a bug" response and seemingly no intention to correct it. So, please take care of it on your store side if you intend to try Okendo. --------------------------- We expected the ...

Those One Liners
Portugal
4 jours d’utilisation de l’application
25 septembre 2023

Okendo cannot be manually translated into a custom language. Very strange that in the basic languages Okendo has a Russian translation, this during the war with Ukraine and when sanctions are imposed on Russia. Shame on you

BELLADRESS
Roumanie
2 jours d’utilisation de l’application
20 décembre 2021

I was having issues installing the app - my contact suggested I go to the chat on the Okendo website as he was out of office. The chat with Shiela resolved my issue so I can start using the app on my site. Thank you!

TENDRESSE STUDIO
Australie
Environ 22 heures d’utilisation de l’application
Modifié le 3 octobre 2020

Review edit 3/10/2020 : Previously I gave a negative review because the price of this application is different from similar applications. The team from Okendo contacted me and offered me a solution to try this application even longer to compare the conversion results obtained from this application with other applications. I really appreciate for every offer they submit, it seems fair enough for ...

Softlens Queen
Indonésie
20 minutes d’utilisation de l’application
4 avril 2023

I tried the app, signed up for 20$/month but couldn't use custom HTML templates so I uninstalled it. Then the customer service reached out to me and explained that there is a solution by integrating with Omnisend send. That app is another 16$/month, but fine, let's try it.

I installed Omnisend, then cannot find how to integrate it with Okendo, I reach out to the customer agent, who then tells me ...

Dajarli
France
Environ 2 heures d’utilisation de l’application