Okendo: Product Reviews & UGC , 841 avis

I've had this app installed and paid for it for almost 5 years (May 2019). I recently had issues where the app was not sending a rewards code after receiving a review. I hadn't changed or done anything differently. Customer service did not initially investigate my issue correctly (they rushed to a conclusion that I made an error, not them) then once I provided screenshots of the issue to prove the issue was them, it took days and days to get a response. Getting a answer on what the issue is and then also help on how to resolve it is like pulling teeth with their customer service team. Generally unhelpful. I've uninstalled the app and will not go back.

Great product, enjoy the review and survey features, and customer service is amazing. Always responsive and willing to go above and beyond to help.

The Okendo team have been supportive and have been able to provide super-fast support for a number of modifications to the customer-facing aspect of the app that I couldn't have made without them. Additionally, Josh from their team has been exceptional, facilitating the transfer of reviews from Wordpress to Shopify with as much smoothness as possible. My sincere thanks to them.

At first, I was very skeptical because it is one of the more expensive providers, but I must say that in terms of speed, customization options for email requests, and widgets in the store, customer support in general, and help during installation, usability for customers to leave reviews, and all the integrations with various apps are simply outstanding. I also see that customers really enjoy using Okendo/Reviews, which automatically increases the overall number of them. We highly recommend the service. In our opinion, there is still room for improvement in the backend, which should be made more organized and clearer.

Such a user friendly app. Amazing customer support, very customisable to the brand needs. Couldnt recommend more!

Good application. Works well; with no problems. Pricing is fair and we'll continue using it. Thank you.

Good platform with a major flaw for our business: you can't pin the reviews to URLS, only to Product IDs, so if you have to archive a product to maintain historical data, but want to retain the SEO value for your URL slugs with an updated product, you lose all the reviews for that product.

Okendo is a wonderful app. I like how comprehensive it is even on the free plan. The product and profile attributes are wonderful and great for my client's brand. I ran into a little issue and Josh from CS helped me out quickly.

Very good review app, easy customizable, and if help is needed, you'll get perfect customer support from Josh & Co.! Happy to found this great app!

Easy to use app and extremely helpful team!