Okendo: Reviews & Loyalty

It was a bit daunting in the beginning when I started using Okendo, but I have had and continue to have, the best customer service ever from Laura Gomez and the rest of the team at Okendo. I'm so grateful! It's not that the program is difficult to use, not at all, I was just overwhelmed by having to learn so many new things all at once with everything I'm doing, so Laura and the rest of the team have helped me in more ways than they can imagine.

We love working with Okendo! The onboarding process was smooth, all team members have been super attentive and helpful and the Klaviyo integration is great. Lots of customization options and our Customer Success Manager has been a wonderful resource as we test, iterate and improve our customer review systems.

Okendo has been nothing but helpful. Since I've started using this app they have helped me every time I've asked and are very quick to respond! I recommend!

It was a great pleasure working with Amanda! Our integration is more complex as we have several stores, but she makes everything so smooth for us. Despite the time difference, between her team in Australia and us in the UK, she handled the communication very well. Without missing a beat, we were able to meet the project deadline! After the launch, Amanda went above and beyond to make sure the Okendo star rating synch up with Google Shopping, and gave us detailed guidance on how to do it. We wouldn't have done this without her and her supporting teams. We highly recommend Amanda and Okendo. Now our wishlist for Okendo is to be able to synch with Google search result too (in additional to the said Google shopping module). Thanks again Amanda for your stellar guidance

We recently switched to shopify because we wanted better options for features like reviews and customer Q&A. And I chose Okendo because the app seemed to offer more features at lower cost than Turnto that we were using before. Wow am I glad we changed to Okendo. So far review rate is 5X what we had before and the the features like grouping products has been great. Also being able to send unique coupons as a reward for writing reviews has been well recieved. I would give them 6 stars if I could because there support is the best. Thanks Amanda and others for all the help ramping this up. I look forward to working with you in the years ahead.

Great customer service and love the features that allows us to share feedback with our customers that they care about.

Not only is Okendo flexible ( to your companies needs, your branding, the stage of your business...) it's also super easy to use. We also rate the level of customer service extremely highly.

Amazing App, I also had some troubles adding the app to my store (my fault). And Angel at customer support was more than helpful when it came to her expertise and persistence. Thank you team!

Okendo has been a gamechanger for us. We started with a different *very expensive* review app and onboarding was clunky and not great. We ended up switching to Okendo on a whim to save money, but also we liked what the backend looked like as it seemed cleaner and little bit easier to manage. The onboarding team, dev team, and customer support were all great! Allison, my customer success manager has been so on top of getting us moving, she sometimes waited on me for an answer! We have a super custom website, so fitting the reviews into our theme made me worried, but it was a breeze for them. I can't recommend Okendo enough! Their pricing is fair, their team is awesome, and my customers have an easy time leaving reviews (which helps us so much!).

Okendo has been exactly what we were looking for. The onboarding process was very easy and the onboarding team was very helpful along the way, answering any questions that came up throughout the integration. We're happy with our choice to move to Okendo!