Okendo: Reviews & Loyalty

Great onboarding specialist who made set up and customization a cinch. Easy to navigate app and set up flows with Klaviyo.

I wrote this review a few days ago and then hit delete. I figured I'd give Okendo the benefit of the doubt... Nothing has changed. This review is a reality based on my ongoing experience with Okendo.

Onboarding with Okendo has been less than stellar. A process that I was told would be prioritized by the sales team has taken significantly longer than expected. There have been long delays and bugginess found in the platform that we've had challenges overcoming... The biggest hurdle working with Okendo is their responsiveness. Tickets are not handled in a timely manner. Emails are not responded to in a timely manner. I've had two onboarding reps and have seen the same lack of response from both.

Okendo is the highest priced app that does what they do. You would expect them to back it with a high level of service and care. I haven't seen it.

At this point I would not recommend anyone else go through the pain that I've gone through. It has not been a good experience. Sadly, we're in too deep and it would be challenging to pull out at this juncture a week before Black Friday.

Alannah was extremely helpful in getting Okendo set up. Great reviews platform - easy to filter data and export reports.

Perfect. great app and great service.

really appreciate for this app & CS

Great and easy app to implement reviews on your store. User friendly and amazing customer service. L

Great product and awesome customer experience. Was able to get some assistance with import my old reviews over.

After conducting due diligence on all the major review sites, we finally stumbled upon Okendo and could not be happier. You're never going to get this combination of service, quality, and price anywhere else! Matt and the rest of the Okendo team was super responsive and helpful in getting us set up with a custom review page. Would recommend to anyone.

Our onboarding and implementation across three sites has been fantastic. Allison and her team have been proactive in ensuring that we were up and running quickly and easily. Really excited to fully leverage all the available tools.

We started using Okendo Reviews a few months ago and it has been a great experience. The app works fabulously with our site. Our customers have been able to easily review or ask a question about our products. And it has been super easy for our Customer Service to process reviews and respond to any questions. Best of all the Okendo staff customized the look and feel of the reviews app to integrate seamlessly into our site. They've even done some big updates after we wanted some more tweaks. Their staff has been very supportive and helpful to any questions and issues we had. Great app, onboarding process, and response from their staff -- can't ask for much more from an app.

So happy with this product! I had been using Yotpo with other clients prior and had so many design issues and when I started my own brand I wanted something much more seamless and integrated with the design of our site. I had heard good things about Okendo and gave them a shot and wow, I'm thrilled I did! Customer support is also fantastic. 100% would recommend.