Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Avis (1 109)

Note globale
4,9
Nombre d’avis par note
  • 96 % des avis sont des avis à 5 étoiles
  • 1 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
22 novembre 2024

Amazing Team! Love that they have an annual check in and super easy interface!

Somme Institute
États-Unis
Environ 2 ans d’utilisation de l’application
22 octobre 2024

Okendo has been a game changer for us! It's super easy to use, and the reviews have boosted customer trust and engagement. The customization options are spot on for our brand.

Amanda C has been incredible—she's responsive, helpful, and went above and beyond to make sure everything was perfect. Highly recommend this app!

Everyday California
États-Unis
Plus d'un an d’utilisation de l’application
27 février 2025

Very good app, design features and functionality is impressive. Customer support is what keeps me around - Juan especially was awesome recently helping me fix an issue on my site (not directly related to the app) and providing insight into how I would be best setting up my product listings in correspondence to what I needed to achieve with reviews. Thanks guys, 5-stars.

Airze
Australie
Environ 2 heures d’utilisation de l’application
28 octobre 2024

We switched to Okendo to manage customer reviews a few months ago and have already noticed positive impact in the volume of reviews in addition to ease of managing reviews. Their tools and team are excellent and provide thoughtful insights for optimizing the experience for their customers and our customers. Thanks, Okendo!

needed.
États-Unis
7 mois d’utilisation de l’application
21 octobre 2024

Okendo is by far the best review app, I can't believe their staff actually helps you optimize your program setups and makes recommendations. Thank you Laura for being so awesome.

After9
Canada
Presque 2 ans d’utilisation de l’application
3 novembre 2024

Paulo was incredible to help me late at night set up home page with carousel reviews!

GreenCloud Apparel
États-Unis
Environ 3 ans d’utilisation de l’application
14 novembre 2024

The customer support team, specifically Juan, was quick to respond and resolve our issue.

VITALITY
Canada
Environ 3 ans d’utilisation de l’application
19 décembre 2024

Juan was very helpful - we are very happy with Okendo

Vandy Crisps
États-Unis
5 mois d’utilisation de l’application
20 novembre 2024

I wrote this review a few days ago and then hit delete. I figured I'd give Okendo the benefit of the doubt... Nothing has changed. This review is a reality based on my ongoing experience with Okendo.

Onboarding with Okendo has been less than stellar. A process that I was told would be prioritized by the sales team has taken significantly longer than expected. There have been long delays and bugginess found in the platform that we've had challenges overcoming... The biggest hurdle working with Okendo is their responsiveness. Tickets are not handled in a timely manner. Emails are not responded to in a timely manner. I've had two onboarding reps and have seen the same lack of response from both.

Okendo is the highest priced app that does what they do. You would expect them to back it with a high level of service and care. I haven't seen it.

At this point I would not recommend anyone else go through the pain that I've gone through. It has not been a good experience. Sadly, we're in too deep and it would be challenging to pull out at this juncture a week before Black Friday.

PilotMall.com
États-Unis
Environ un mois d’utilisation de l’application
31 octobre 2024

Awesome support. Helped me out with a problem I spent hours on to sort out. Made my day!

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Suède
3 mois d’utilisation de l’application