Okendo: Reviews & Loyalty

We've had a great experience with Okendo as our review platform for Garden Winds. Garrett made onboarding easy from the start, walking us through setup clearly and patiently answering every question along the way.

Since then, our CSM Laura has been fantastic at helping us get more out of the platform, proactively pointing out features and showing us how to actually apply them to our store rather than just listing them off.

On top of the great support, the platform itself is intuitive and easy to navigate. Between Garrett's onboarding, Laura's ongoing guidance, and how straightforward the platform is to use day to day, we've felt genuinely supported every step of the way.

Clean install, straightforward setup, and the review widget looks good on our product pages without much fiddling. Star ratings pull through to Google search results, which was the main reason we chose Okendo over the cheaper options.

Support has been genuinely responsive when we've needed them. Real answers from real people, not canned replies.

Solid choice for a small brand that cares about how reviews look on the page.

We were using it for years in several stores. It's the best platform to use for customer retention and review management. Best support team in the business and best system integration you may ever find on Shopify.

We’ve had a great experience with Okendo. The platform is intuitive, easy to manage, and gives us the flexibility we need as our business continues to grow. Their team is responsive, knowledgeable, and genuinely helpful whenever questions come up. It’s been a reliable and valuable part of our customer experience and marketing stack, and I’d absolutely recommend Okendo to other new and growing brands.

Potential customers need to be aware that when using this app:
1. Metafields are added to the site that can not be removed.
2. These metafields prevent you from being able to use Shopify's Duplicate Product feature. Which means when adding new products every single one will need to be created from scratch.
3. It takes WEEKS to get the metafield removed from your site once you realize you mistake in adding this app

Okendo has been great for us so far. We've had a few implementation snags, due to our unique store structure, but the support team at Okendo continues to help us refine our approach. Really solid. Planning to further expand our use of features soon.

honestly super sad I have to leave a review like this. Okendo seems good overall but their support and team/onboarding is terrible. Still waiting weeks for help once we've already paid. Reviews was simple enough, but Loyalty they recommend onboarding and no one really has helped or even responded properly. Needs a big improvement in support

The platform has been easy to use and implement, and the process of gathering reviews is relatively painless with Okendo. The billing and support have been the biggest issues, otherwise I would give 5 stars. We've been using Okendo for a few months now, and the onboarding process was a bit clunky. Okendo Support has been helpful answering our technical questions and dealing with billing issues, but it has been an imperfect process. Thankful for the Okendo platform, but it hasn't been an easy launch.

Very disappointing experience. They were helpful when they wanted our business and onboarding was fine, but after using Okendo for over a year, the ongoing support has been extremely frustrating.

We reported serious issues with points, store credits, refunds, and tax-inclusive calculations. Okendo acknowledged the bug and promised a fix within 2–3 weeks. Three months later, it’s still unresolved, with no meaningful update despite repeated follow-ups.

For an app handling customer money and rewards, this is simply not good enough.

I do not recommend this app.

Strong Loyalty & Referral Platform with Excellent Account Support

Our experience with Okendo has been very positive. The platform has helped us manage our loyalty and customer referral programs across multiple Shopify stores, and the support we receive from the account and product teams has been a major advantage.

The combination of competitive pricing, multi-store support, responsive account management, regular consultations, and practical solutions to platform limitations makes Okendo a strong option for Shopify merchants looking to build and grow loyalty and referral programs.