Okendo: Reviews & Loyalty

Our team has had a great experience onboarding Okendo. Allison has been a wonderful Customer Success Manager, very responsive and detail oriented. The platform is a lot more user friendly than others we looked at and we were able to integrate it into our theme beautifully.

Simply the best app for reviews. The support team, especially Nands responds quick even during the weekend which is rare. We recommend this app to everyone who has an e-commerce store.

Applications et widgets fonctionnels, beaux et simples à configurer. De plus leur SAV est vraiment super efficace et très rapide. Je recommande !

Great onboarding specialist who made set up and customization a cinch. Easy to navigate app and set up flows with Klaviyo.

The app itself is world class, built for performance and we've seen a direct impact on the website's conversion rate.

The team is also amazing to work with, very refreshing to have as a partner within shopify app ecosystem!

Laura G was extremely helpful in optimizing reviews on our website in order to drive conversion. She was quick to respond and fix any issues we saw.

Alannah was extremely helpful in getting Okendo set up. Great reviews platform - easy to filter data and export reports.

Great and easy app to implement reviews on your store. User friendly and amazing customer service. L

App is good, but support is not great. I was previously working with a cheaper reviews app (80% cheaper), but every time I chat in with them, they respond in less than 30 seconds. Okendo's onboarding process is not very good and support takes a long time to fix issues. Initially, they didn't even reach out to us after we filled out the onboarding form. Frankly — we jumped over a lot of hoops ourselves to install + onboard onto the app when there wasn't much effort reciprocated. Rarely leave negative reviews, but felt warranted here. I am unhappy with their support for my Plus store.

Great product and awesome customer experience. Was able to get some assistance with import my old reviews over.