Okendo: Product Reviews & UGC , 793 avaliações
So far I have found their team to be disorganized and unhelpful. There have been several delays and we've into a few road blocks (which were misrepresented during the sales process) and their team is offering no guidance or support - just lots of pushback. I'm being sent articles that don't answer my questions (instead of the onboarding specialist taking the time to answer my questions herself). They are telling me they can't do things that the sales person told me they could. The setup has been severely delayed. I'm hoping someone on their team is capable of turning this around because as of now, it's been a very disappointing experience.
Do not buy!!!
The worst plugin I've come across and one of the worst customer loyalty I've received!!!!!
I worked so hard to get my reviews with authentic photos and everything, and just one day everything was deleted but still on the site it says that I actually have reviews, you can access one of the products to see its rating and the number of reviews, but it was possible to see the reviews themselves so you'll understand what a funny situation it says that the product is rated With 5 reviews with an average of 4.8 but when I come to see the reviews it says they don't exist
This is also what I tried to explain to customer service but they just don't understand and they gave me some kind of solution that the reviews came back without pictures of the products that the customers took and all the customers are called Anonymous, shocking customer service at least they answer but without a real solution and who like you know how long it takes to get reviews
Do not install it!
The original 110 reviews were submitted via the write a review button all using the same email address. Shortly thereafter, a redaction request was submitted to Shopify for that specific email address.
Given Okendo’s strict adherence to Shopify’s data protection compliance, when we receive a redaction request for an email address we are required to do the following:
-Remove the email address from every review for that customer
-Change the name to "Anonymous" for every review for that customer
-Remove the media from every review for that customer
-Reject every review submitted by that customer
If this review redaction was made in error and CookUpgrade needs additional help with importing reviews, it would be our pleasure to assist further. We can be reached via either chat or email at email@example.com.
Okendo cannot be manually translated into a custom language. Very strange that in the basic languages Okendo has a Russian translation, this during the war with Ukraine and when sanctions are imposed on Russia. Shame on you
Followed the prompts to use the app and it didn;t work.
Requested support via the in app chat, no response.
Requested support via email twice, no response.
Very disappointed that this happened with a customer review app
Hi Continuous Flow BJJ,
Thank you for your feedback. We did reach out to you via email over a week ago; however, we didn't receive a reply. It's our goal to provide you with the best customer experience and resolve any issues you may have. If you could please check your inbox or your spam folder for our email, or kindly send another one to firstname.lastname@example.org, we would be more than happy to promptly assist you.
We look forward to hearing from you and assisting you further.
Have a great day ahead!
the support is non existent. no tel support and the chat goes to Philippines that do not know anything or provide wrong information. literary spent 8 hours trying to get an answer cause it is 11 am here but 3 am there and they go to sleep after every time they reply, and you need to continue messaging trying to wake them up!
I was charged $99 on Oct, 15. They made me approve the new charge today and charged me $115. So, I was charged two times in 10-day. When I contacted their customer service, Vanessa told me to select a time to chat with Chase. Why would I select a time to chat with someone to resolve the issue you caused? You will have to refund my money back or I will dispute the charge with my bank. This is ridiculous. I don't have any issue with the app, but this is not acceptable.
Waste of time. Okendo is bugged app with not working sequences. They are refusing to help. Completely the worst customer support ever.
So bad support. Near to a week to talk to them. They don´t solve anything, so we have to unistall the app