Okendo: Reviews & Loyalty

Grateful for Scott, Shandy and Vanessa. Their onboarding was fantastic and we're excited to use Okendo! Thanks for the great support.

Excellent customer service! The support team were quick to reply and help us through a few setup things. We would highly recommend Okendo to anyone. A+++++

Excellent customer service, Josh was awesome and provided simple to understand explanations. Looking forward to working together more.

I'm relatively new to using Okendo, but the support I have received throughout the implementation has been second to none. Scott has been extremely helpful throughout the process! Looking forward to seeing the results

Hermes was a great help! We had a lot of issues with uploading our review templates, but he was very diligent at helping to explain and solve our problem. Great service!

Excellent onboarding service. Have answered multiple questions for me promptly. Very smoothly integrates with store. I imported Amazon reviews to get started and that was relatively straight forward. Thank you.

I liked that the app was quite easy to set up and the possibility to give free vouchers to customers that would wirte reviews.
The review form and interface look very pretty.

What I don't like: The app gives you the option to include the questions widget on the product page while being on the basic plan. This means customers can write questions but you'll never know about it and won't get notified about them.

Also when you are on the basic plan the sender of the email is always Okendo. Having a customer base that does not use e-mail that often makes it almost impossible to get reviews when an unknown company "okendo" writes them an email and asks for a review.

Another thing is that the app can slow down your store a bit. Not heavily but quite a bit - be aware of that.

Support was quick and nice!

Extremely fast and thorough support when onboarding. Highly recommend this app!! The reviews widget is very customizable.

Okendo checks all the boxes with it's Klaviyo and Gorgias integrations and straight forward pricing. Great pitch by Mathew and onboarding was a breeze thanks to Meriem, thank you!

Highly recommend! I love the variety of features from Okendo! From adding attributes to your reviews to the product quizzes, I love it all! Plus they have top-tier customer service. I had a very helpful one-on-one demo of the full Okendo suite (Thanks Matt!). After the demo, they even helped me set up everything on my site. (Thanks Angelica & Team!) So very helpful! I highly recommend!