Okendo: Reviews & Loyalty

Henry Thompson is THE BEST. We had a bit of a rough launch on our Referrals program with users finding a quick way to abuse the system, being told certain things could/couldn't work, and general confusion. We let Okendo know we needed more detailed help, and they sent Henry. We don't even feel like we need to ask questions, as Henry is always several steps ahead of where we are thinking and provides advice that makes PERFECT sense. The kind of advice an old friend would give you, that changes your world view. But, you know... With Okendo instead. Henry reviews our Referrals program daily presently, after making improvements to it, just in case something weird happens again.

TL;DR: Henry is amazing, he's got us excited to work on and improve even already well performing aspects of our Okendo products!

Okendo has been crucial in helping to grow our brand's reputation and better understand our customers. Working with the team through set up and implementation was extremely helpful and the user interface is easy to edit based on our changing needs. Okendo offers such a great array of features, and their quick customer support is also a huge plus! Highly recommend for any business big or small.

We have been using Okendo to consolidate reviews on our site for a while now but it had fallen on the backburner. Henry T. reached out as our new CSM and brought it back to the forefront. He came with several optimizations we will easily be able to integrate to improve our consumer's UX on-site and via email. Looking forward to seeing how we can further utilize the platform!

We've been partnering with Okendo for over five years and have seen their product get better and better each year. The product is incredibly user-friendly and integrates seamlessly with the rest of our tech stack.

The team at Okendo is also always a pleasure to work with. They are extremely responsive to our needs, and consistently provide valuable strategic insights.

We’ve had a fantastic experience working with Alannah Donald and the Okendo team over the past few months to launch our Loyalty Program. Alannah has been incredibly supportive throughout the entire journey — always going above and beyond to help us bring our vision to life.

From shaping the program’s strategy to navigating technical complexities, the team was hands-on and collaborative, ensuring the final result was not only functional but truly personalised to our needs. We’re really proud of the program we’ve built together and couldn’t have done it without their expertise.

Highly recommend Okendo to those who are looking for a great Shopify app that has all the key features like product reviews, loyalty, surveys, referrals and more.

We've been using Okendo for some time and been happy with the seamless integration but what we were impressed with was the level of detail our Customer Success Specialist Henry T was able to provide to help us review our settings and make recommendations for how to make our reviews work even harder for us, so thank you Henry!

We've been really pleased with our experience with Okendo, how it integrates into our Shopify store, and the features they offer. We've had no issues at all with how the reviews present in our theme, and the Support team has been extremely fast to respond if we want tweaks made.

Okendo overall is great too, we love the review summaries, the Q&A feature, and how they are able to support syndication to other parties like Bazaarvoice and TikTok. Our account rep Steven is fantastic and always quick to respond to any questions we have.

Huge shoutout to the Okendo team—especially Amanda! She checked in out of the blue and helped me level up our review game in a way that was super easy and actually fun. It's rare to get that kind of hands-on support these days. Just really appreciate how on it and helpful their whole team is.

Okendo is easy to use and has a lot of flexibility when it comes to customization and configuration of the UI. I appreciate that Okendo consistently adds features to the platform in order to continue to add value for merchants which in turn adds value for our customers.

Excellent customer service. I single-handedly run my business, so to have Laura G re-write my review emails, make the amends herself and create a dedicated reviews page for me, that was a huge help. Here’s hoping it results in more reviews