Okendo: Reviews & Loyalty

Luigi is very friendly and fast response!

Great application with great customer service from the Okendo team. They are quick with responses and regularly reach out to offer one-on-one sessions on optimizing & improving the Okendo experience for our customers.

The forward facing review system is simple to setup and easy for customers to use, making for increased review rates, and in turn better conversion for our store.

Very helpful customer service, always get back to me super quickly. Can't fault them! App is pretty intuitive. Wish you could create review carousels from your groups in the theme editor, but they do get the dev work for you quickly so it's not too much of an issue.

I updated my review because I encountered a bug with the reviews file import. The text from emojis was not rendering correctly, and the support team wasn't very helpful. They suggested deleting the import and fixing the typo related to emoji encoding in the review content before re-importing the reviews. This response felt like a convenient way out, and I expected better assistance. I'm not willing to manually update the text because it didn't render correctly on Okendo, and I don't want to risk encountering other, potentially worse, bugs.

Support said: "You wanted to avoid deleting the import, so I won't suggest a solution that goes against your preference unless the team confirms it's the only option. The imports are the merchant's responsibility, so you need to review all the content to avoid issues."

But how am I supposed to review it properly if I can only see the errors after it's already been imported into Okendo? It's not the only option; it's just convenient for them to avoid taking action. They also mentioned that identifying the reasons behind these bugs is outside Okendo's scope.

___

I'm happy with my move to Okendo. If you're frustrated with Yotpo and its customer support like I was, you'll find life much better after migrating to Okendo. Shoutout to Juan for answering my questions and solving my problems. Okendo is not one of those companies that outsources customer support to the cheapest option at the expense of its customers. I highly recommend Okendo.

It is a very good evaluation software to increase the conversion rate of the store and the staff is very patient and helpful!

Really great customer service

They are so nice and do what you want!

Kenn was beneficial when it came to assisting me with my dilemma! He was patient and kind.
I have just started getting okendo set up for my store and I am ready to see how it goes!!

The app is wonderful! Very good experience for us with the support team, especially Paulo. Very helpful with getting our widget fully customized. In my opinion, one of the best review apps out there!

Great app thus far and the customer service was excellent