Okendo: Reviews & Loyalty

We’ve been a long-time Okendo customer and use it across two Shopify websites, and it’s been a fantastic platform for managing and displaying our reviews.

The integration is seamless, the review displays look professional, and it’s helped us build strong social proof across both stores.

The support team is also excellent — super helpful and fast to respond. A special thanks to Shiela, who was a great help when reviewing our plan and working with us to find a solution that suited our business. Really appreciated the transparency and flexibility.

Highly recommend Okendo if you’re looking for a robust and reliable reviews platform.

The setup was straightforward, the widgets look clean and modern, and the app integrates seamlessly with Shopify and our existing workflows. Review collection is automated and customizable, which has helped us significantly increase both review volume and quality.

Support has been responsive and knowledgeable whenever we’ve needed help. Overall, Okendo is a powerful, reliable reviews platform that drives trust and conversion — highly recommended for any growing Shopify brand.

We have had such a great experience with Okendo! Our favorite is reviews and how easy it is to manage, navigate and receive reporting. Wonderful and kind team (especially Kelsey!) who is always there to help and problem solve alongside you.

We’ve been using Okendo for about a year now, and have only recently had the time to really dive into everything it can do for our business. After a Zoom call with our account manager, I’m genuinely excited to start implementing some of the features we discussed!

I just met with Laura and had a great experience. She was extremely knowledgeable and very informative about Okendo’s options and products. The conversation was clear, helpful, and educational, and I walked away with a much better understanding of how to use the platform effectively. Laura did a great job connecting our needs with what Okendo offers, and the session felt collaborative rather than sales-driven. Highly recommend working with her.

Love working on the Okendo platform! Laura has been amazing in helping us optimize our widgets. Love the new AI updates as well. We're going to immediately get those implemented and we're looking forward to seeing more positive results.

Laura showed up to your first call with a list of recommendations which was great to see she had done her research and came prepared to help us! Really appreciate the proactive support!

I use Okendo for gathering reviews and providing social proof. The ease of use on the backend and product grouping for bundles are standout features. I value the reviews groupings and email incentives via Klaviyo flow. I wish for syndication with Power Reviews for retail. I switched from Yotpo due to cost, and setup was easy. I give Okendo a score of 10 for recommendations.

I like Okendo because of its ease of use on the backend, making it simple to navigate and manage tasks efficiently. I also appreciate the grouping of products for reviews for bundles, which streamlines the process. The ability to send people reviews via email with an incentive through Klaviyo flow is another feature I find valuable. Additionally, the initial setup of Okendo was easy, which was a great start.

Our experience with Okendo has been significantly elevated since working with our new account manager, Laura Gomez. Her support has been instrumental in keeping us on track and ensuring we are using the platform to its full potential. Laura is proactive, highly knowledgeable, and thoughtful in her approach, taking the time to understand our brand, goals, and customer journey.

She has guided us through optimising our review flows, refining our strategy, and identifying clear opportunities to improve performance. In particular, her recommendations around timing, segmentation, and on-site placements have helped us build a stronger, more intentional review ecosystem and increase our conversion rate for customer reviews.

Laura’s strategic insight, paired with practical, actionable guidance, has made Okendo feel less like a tool and more like a true growth partner. We feel confident that with her continued support, Okendo will remain a key driver of trust, social proof, and long-term conversion for KOBA skincare.

We've had the pleasure of having Laura Gomez as my customer success rep. She was so helpful and got straight to the point in regard to what she thought our company could change to get the most out of our contract with Okendo (Reviews, Loyalty, and Referrals). It is great to have a supportive customer support team who is knowledgeable and helpful. We've used Okendo for about 7 months and have just recently been able to see all the features that they have that help provide customers the best rewards experience. The support from their tech team from onboarding to handling small issues that come up from time to time has also been seamless.