Okendo: Product Reviews & UGC , 840 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly and customizable review collection process. It integrates well with e-commerce platforms, effectively showcasing reviews on product pages to enhance conversion rates. Key features include customizable review request emails, review management tools, and insightful analytics. The app's customer support is often commended for its promptness and helpful guidance. It also incentivizes customers to write reviews with free vouchers. It's easy to set up, navigate, and is compatible with a headless Shopify setup.
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Update:
Problem resolved, so far app is working fine.
Initial review:
This app seems like it would be quite good. Unfortunately hours of "system delays" as stated by support meant could not actually see if the app worked.
On the positive side, support was responsive.
Daniel at Okendo went above and beyond providing me with expert care. Great team to work with
best customer service i've experienced on an app ( Apart from wholesale gorilla!). Very quick to fix and always readily available to help.
Lost a star just because some features I would love have to be paid for (eg paid integration to make product specific reviews requests).
Okendo is easy to setup and the onboarding process goes smoothly thanks to their reliable account team, the app has nice features and it's easy to use
Easy to use product, offers integration with many of the platforms we are already using, such as Klaviyo marketing automation and FourSixty. Very helpful customer service team as well.
Okendo works well for collecting reviews for us. The only drawback is that there is no integration with Braze, so it makes it more challenging for us to personalize our emails to our users.
This app works really well and collects more reviews than other apps we have used. We initially had trouble integrating the app and it took over 2 weeks for support to actually solve the problem, but eventually they were very helpful and integrated it for us. Would recommend this app.
One of our easiest installs for our replatform, and the support you get is outstanding. Seamlessly integrates with Klaviyo and Shopify.
I was having issues installing the app - my contact suggested I go to the chat on the Okendo website as he was out of office. The chat with Shiela resolved my issue so I can start using the app on my site. Thank you!