Okendo: Reviews & Loyalty

Henry Thompson is THE BEST. We had a bit of a rough launch on our Referrals program with users finding a quick way to abuse the system, being told certain things could/couldn't work, and general confusion. We let Okendo know we needed more detailed help, and they sent Henry. We don't even feel like we need to ask questions, as Henry is always several steps ahead of where we are thinking and provides advice that makes PERFECT sense. The kind of advice an old friend would give you, that changes your world view. But, you know... With Okendo instead. Henry reviews our Referrals program daily presently, after making improvements to it, just in case something weird happens again.

TL;DR: Henry is amazing, he's got us excited to work on and improve even already well performing aspects of our Okendo products!

We've had a fantastic experience using this software from day one. The system is incredibly easy to use, even for those who aren’t tech-savvy. The intuitive design and clean interface make it simple to navigate and get up to speed quickly, which really helps our team stay efficient and focused.

What really stands out are the helpful features that are built right in. From customizable tools to fit your companie's needs, to automated workflows and data analytics. Okendo also has seamless integration with other platforms, which helped us remove other systems to just focus on one.

I can’t say enough good things about the support and customer success team. They’re responsive, knowledgeable, and genuinely invested in our success. Whether we’ve had a quick question or needed in-depth assistance, their support has been nothing short of amazing.

If you're looking for a reliable, user-friendly solution with top-notch support, this is the one to go with. Highly recommended!

We've been using Okendo for some time and been happy with the seamless integration but what we were impressed with was the level of detail our Customer Success Specialist Henry T was able to provide to help us review our settings and make recommendations for how to make our reviews work even harder for us, so thank you Henry!

We've been really pleased with our experience with Okendo, how it integrates into our Shopify store, and the features they offer. We've had no issues at all with how the reviews present in our theme, and the Support team has been extremely fast to respond if we want tweaks made.

Okendo overall is great too, we love the review summaries, the Q&A feature, and how they are able to support syndication to other parties like Bazaarvoice and TikTok. Our account rep Steven is fantastic and always quick to respond to any questions we have.

Excellent customer service. I single-handedly run my business, so to have Laura G re-write my review emails, make the amends herself and create a dedicated reviews page for me, that was a huge help. Here’s hoping it results in more reviews