Generate Reviews & UGC
Automate reviews, UGC and Q&A collection with Okendo’s post-purchase emails, content capture forms and rewards engine.
Build Trust & Drive Sales
Showcase reviews and UGC throughout your site using Okendo’s extensive range of beautiful and highly-customizable widgets.
World-Class, 24/7 Support
Consider us an extension of your team! Located in Australia and the US, our Support team is ready to help at any time.
Okendo: Product Reviews & UGCの詳細情報
What is Okendo?
Okendo is a customer marketing platform and an Official Google Reviews partner that offers all the tools brands need to capture and showcase high-impact social proof such as product ratings & reviews, customer photos/videos and Q&A.
Who uses Okendo?
High-growth consumer brands such as Netflix, SKIMS, Fanjoy, Dashing Diva, Bite and Apt2b trust Okendo to power their customer review programs.
What are the results?
- Tons of reviews & UGC: Okendo has a mobile-first approach to review capture that maximises content generation.
- High impact reviews: Reviews with customer profiles, attribute ratings and photos/videos help maximize shopper engagement.
- Increased trust: Establish brand credibility and product confidence.
- More sales: Shoppers that interact with reviews are consistently proven to have higher conversion rates and average order values.
- Better customer experiences: Integrated with support, loyalty and marketing systems.
What are the top features?
- Review request emails: Configurable sending triggers to send automated request emails at the perfect time.
- Customer photos/video reviews: Let customers visually showcase their experiences by adding photos and videos to their reviews.
- Review displays: Extensive range of widgets to showcase customer-generated content at strategic locations through the buying journey.
- Marketing tools: Push review content to Google Search, Google Shopping, Facebook and Instagram to drive qualified shopper traffic.
- Analytics & insights: Email performance analytics, sentiment analysis, natural language processing and review performance dashboards.
How customizable is it?
All customer-facing aspects can be customized to ensure brand alignment including:
- Review display widgets
- Review request emails
- Review capture forms
What else should I know?
- Customer Success - Our Customer Success team provides hands-on support and guidance for installing and using Okendo.
- Fast Widgets - The Okendo display widgets are the fastest in the industry and are relentlessly optimized for onsite performance.
- Headless Support - Okendo is compatible with all leading headless languages and frameworks.
- Review Syndication - Okendo has partnered with various 3rd parties to enable review syndication to many of the world's largest big-box retailers.
- API - Access to Okendo's suite of API's are available for merchants on the Advanced plan and above.
Mercado de Vinos
We're really happy with the Okendo support and app, they made the reviews fit perfectly into the design of our website. It works as expected!
OPULUS Beauty Labs
The app is great and does exactly what we need it to do but what really sets Okendo apart is their Customer Success team. Meriem and team are fantastic. They respond quickly and professionally and went above and beyond when we had urgent requests. I couldn't recommend them more.
Thomson & Scott Ltd
Okendo is a great service! Improved our conversion rate compared to when we didn't have reviews on our website. Very helpful team. Thank you