Okendo: Product Reviews & UGC

What is Okendo?

Built specifically for high-performance Shopify retailers, Okendo is a customer marketing platform with all the tools needed to capture and showcase high-impact social proof such as product ratings & reviews, customer photos/videos and Q&A.

Who uses Okendo?

High-growth Shopify retailers trust Okendo to power their customer reviews, including many of the fastest-growing direct-to-consumer brands such as SKIMS, Knix and Born Primitive.

What are the results?

1. More reviews: A mobile-first approach that maximises review generation.
2. Better reviews: Reviews with customer profiles, attribute ratings and photos/videos.
3. Increased trust: Establish brand credibility and product confidence.
4. More sales: Build shopper excitement and compel buying action.
5. Better customer experiences: Integrated with support, loyalty and marketing systems.

What are the top features?

1. Review request emails: Configurable sending triggers to send automated request emails at the perfect time.
2. Customer photos/video reviews: Let customers visually showcase their experiences by adding photos and videos to their reviews.
3. Review displays: Extensive range of widgets to showcase customer-generated content at strategic locations through the buying journey.
4. Marketing tools: Push review content to Google Search, Google Shopping, Facebook and Instagram to drive qualified shopper traffic.
5. Analytics & insights: Email performance analytics, sentiment analysis, natural language processing and review performance dashboards.

How customizable is it?

All customer-facing aspects can be customized to ensure brand alignment including:

1. Review display widgets
2. Review request emails
3. Review capture forms

What are the integration options?

Okendo is integrated with all of the leading technologies used by Shopify retailers.

Categories of integrations:

1. Advertising: Push reviews & UGC into ad tools.
2. Email: Send from Klaviyo and use review data to inform email campaigns.
3. Loyalty: Use Smile or LoyaltyLion to incentivise reviews & UGC with loyalty points.
4. Support: Route negative reviews to helpdesk systems like Gorgias and Zendesk.
5. CRM: Push review and customer data to CRMs like Kustomer.

How do we get started?

1. Speak with us to explore your needs OR install Okendo on a duplicate theme for an obligation-free preview.
2. Then run a 14-day free trial to assess performance.
3. Once convinced, pay month-by-month, no annual contracts.

We support importing reviews from all review apps including Bazaarvoice, PowerReviews, Yotpo, TrustPilot, Stamped.io, Loox, JudgeMe, Junip and more.