Okendo: Product Reviews & UGC

Okendo: Product Reviews & UGC

by Okendo

Product ratings, reviews, photos/videos, UGC, Q&A, feedback.

5.0 of 5 stars(195 reviews)

Generate Reviews & UGC

Automate reviews, UGC and Q&A collection with Okendo’s post-purchase emails, content capture forms and rewards engine.

Build Trust & Drive Sales

Showcase reviews and UGC throughout your site using Okendo’s extensive range of beautiful and highly-customizable widgets.

World-Class, 24/7 Support

Consider us an extension of your team! Located in Australia and the US, our Support team is ready to help at any time.


About Okendo: Product Reviews & UGC

What is Okendo?

Built specifically for high-performance Shopify retailers, Okendo is a customer marketing platform with all the tools needed to capture and showcase high-impact social proof such as product ratings & reviews, customer photos/videos and Q&A.

Who uses Okendo?

High-growth Shopify retailers trust Okendo to power their customer reviews, including many of the fastest-growing direct-to-consumer brands such as SKIMS, Knix and Born Primitive.

What are the results?

  1. More reviews: A mobile-first approach that maximises review generation.
  2. Better reviews: Reviews with customer profiles, attribute ratings and photos/videos.
  3. Increased trust: Establish brand credibility and product confidence.
  4. More sales: Build shopper excitement and compel buying action.
  5. Better customer experiences: Integrated with support, loyalty and marketing systems.

What are the top features?

  1. Review request emails: Configurable sending triggers to send automated request emails at the perfect time.
  2. Customer photos/video reviews: Let customers visually showcase their experiences by adding photos and videos to their reviews.
  3. Review displays: Extensive range of widgets to showcase customer-generated content at strategic locations through the buying journey.
  4. Marketing tools: Push review content to Google Search, Google Shopping, Facebook and Instagram to drive qualified shopper traffic.
  5. Analytics & insights: Email performance analytics, sentiment analysis, natural language processing and review performance dashboards.

How customizable is it?

All customer-facing aspects can be customized to ensure brand alignment including:

  1. Review display widgets
  2. Review request emails
  3. Review capture forms

What are the integration options?

Okendo is integrated with all of the leading technologies used by Shopify retailers.

Categories of integrations:

  1. Advertising: Push reviews & UGC into ad tools.
  2. Email: Send from Klaviyo and use review data to inform email campaigns.
  3. Loyalty: Use Smile or LoyaltyLion to incentivise reviews & UGC with loyalty points.
  4. Support: Route negative reviews to helpdesk systems like Gorgias and Zendesk.
  5. CRM: Push review and customer data to CRMs like Kustomer.

How do we get started?

  1. Speak with us to explore your needs OR install Okendo on a duplicate theme for an obligation-free preview.
  2. Then run a 14-day free trial to assess performance.
  3. Once convinced, pay month-by-month, no annual contracts.

We support importing reviews from all review apps including Bazaarvoice, PowerReviews, Yotpo, TrustPilot, Stamped.io, Loox, JudgeMe, Junip and more.

Integrates with

  • Smile,
  • Zendesk,
  • Gorgias,
  • Foursixty,
  • LoyaltyLion,
  • Klaviyo

Media gallery

Support

Pricing 14-day free trial

See all pricing options
Essential

$29/month

  • Unlimited Orders

  • Review Request Emails

  • Photo & Video Reviews

  • Rewards Engine

  • 15+ Review Displays

  • Google Rich Snippets

Growth

$99/month

  • Email Sequences

  • Attribute Ratings

  • Q&A

  • Facebook Ads

  • Google Shopping Integration

  • Available for Shopify Plus

Power

$299/month

  • Customer Success Manager

  • Design Customizations

  • Klaviyo Integration

  • Media Galleries

  • Advanced Reporting

Advanced

$499/month

  • API Access

  • Headless Support

  • VIP Support

  • Bazaarvoice Integration

  • Unlimited Store Fronts

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Chelsea King Inc.

AMAZING onboarding and customer service! Thank you Allison for the over and above care and attention! Phenomenal service thus far. Would highly recommend.

Simple Beautiful Things

From the beginning the support from Scott and Norma have been outstanding and a great introduction to the app. Easy to set up, I like the additional functionality of the attributes for reviews and the rewards for leaving reviews. Be good if we could change the priority of the rewards. Soon as I set it up reviews started coming in so big thumbs up.

Ali Weiss Jewelry

Okendo is the best review collection app on the Shopify app store. Not only is it priced extremely fairly but the backend is so aesthetic and easy to use. Everything is so customizable and their support team is amazing. They reply very quickly and have solved every problem we have run into. Highly recommend!