Olark Live Chat + Cart Monitor

Olark Live Chat + Cart Monitor

by Olark

Sell more with flexible chat targeting and real-time insights.

4.2 of 5 stars(63 reviews)

Flexible and customizable

Control your chat widget's look, decide where and when chat is available in your store, and connect your CRM, analytics, and marketing tools

Real time data and insights

View the contents of your customers' shopping carts, analyze chat transcripts, track chat volume, tag chats by product or topic, and more

Award-winning support

Whether you need technical support, business advice, or just a friend to chat with, our award-winning Customer Service team is here to help


About Olark Live Chat + Cart Monitor

Grow your business with every conversation

Olark Live Chat connects you to the right customer, in the right place, at the right time. With Olark installed on your Shopify store, you can: * Boost sales by answering product questions and engaging customers at the right moment * Promote complementary products, or prioritize service for high-value customers, by tracking the contents of your customers' shopping carts with Olark's Cart Monitor * Optimize your store by collecting customer feedback and analyzing visitor behavior

Features include: * Easy installation —install Olark on your Shopify store in seconds * Flexible settings —customize your chat widget appearance, restrict chat availability by product page or based on visitor behavior, limit the number of chats you receive, and more * Custom forms —create your own pre-chat and offline message forms to collect visitor information and qualify sales potential before a chat begins * Automation and targeting —send automated messages to engage visitors on certain product pages or after they've browsed your store for a specific amount of time * Real time insights —see your visitor's location, saved name and email address, and previous chats; upgrade for more insights such as social profile links and company data * Cart Monitor — view the contents of your visitor's shopping carts to suggest complementary products or prioritize high-value customers * Detailed reporting —track chat volume and customer satisfaction over time, identify your highest-traffic times, and more * Transcript archive —sort, filter, and search transcripts by date, team, or customer rating; tag chats by product or topic for ongoing transcript analysis * Canned responses — save detailed product information and sales pitches for quick recall during a chat * Routing and groups — create specialized chat teams and route chats based on product page or visitor behavior * Integrations — share data with your CRM, analytics, or marketing tools * Offline options — create an offline email form or static message, or simply hide chat when your team is offline * Mobile support — choose from multiple chat clients for your mobile device, and provide a seamless experience for store visitors on mobile

Need help? Our award-winning Customer Service team is available five days a week on chat, and 24/7 via email.

Pricing: No per-chat charges or complicated plan tiers here. We keep our pricing simple to give you predictability and peace of mind. All paid plans include: * 14-day free trial * Detailed reporting and transcript archive * Cart Monitor and additional real-time insights * Unlimited automation rules, canned responses, and integrations * Friendly, knowledgeable support from our Customer Service and Product teams

Integrates with

  • Salesforce,
  • Hubspot,
  • Slack,
  • Desk,
  • Groove,
  • HelpScout

Media gallery

Support

Pricing 14-day free trial

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free plan

Free

  • One chat agent

  • Up to 20 chats per month

  • Limited reporting and automation

Paid plan

$17/month

or $1.25/month billed at $15 once per year

Add agents: $17/mo monthly, $15/mo annual, $12/mo biannual

  • Unlimited chats and offline messages

  • Detailed reporting and transcript archive

  • Automated messages and chat targeting

  • Unlimited integrations

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.2 of 5 stars
Based on 63 reviews

  • 5 of 5 stars
    71% of ratings are 5 stars
  • 4 of 5 stars
    8% of ratings are 4 stars
    (5)
  • 3 of 5 stars
    3% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    2% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    16% of ratings are 1 stars

Most recent reviews

Mycollegeshirt

Don't bother here. After years of paying for Olark we move to Tawk.to who offers everything you can get here with no monthly fee.

Xenotees

Terrible customer service. They never respond to questions. All I wanted to do was reset my password and... crickets. I will be choosing another app for chats at this point.

Wilkes Riley

Think hard before you install this! We used Olark for almost two years. Honestly there is nothing wrong with the app but there is nothing special either. You can get most of the chat features free of charge using other apps. We switched to Tawk and it gets a little getting used too but it's free however what sucks about Olark is there extremely poor customer service. Just wait until you try and uninstall the app and see how helpful they are.We spent just under $400 with Olark and now i am satisfied with the free chat option so we can put that $400 towards growing the business!