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Olark live chat + CartSaver

Olark live chat + CartSaver

Developed by Olark

59 reviews
Price: Free – $17.00 / month Free Trial: 14 days More info
  • Earn more money when you communicate instantly with your visitors: http://www.olark.com/blog/category/case-study/
  • Provide better customer support by immediately answering their questions!
  • Super easy setup and seamless integration with both most web-authoring tools and CRMs!

Olark live chat + Olark CartSaver allow you to talk directly with customers browsing your Shopify store.

Watch your customers fill their shopping carts. Start talking directly with customers before they abandon their carts. Help them find exactly what they need and stop objections in their tracks.

CartSaver users sell more and leave a lasting impression on their customers, who come back 3x more often.

Olark's CartSaver is the only tool that gives you real-time cart balances and critical shopper information at your fingertips. Distinguish your store and start selling more. It’s no wonder even Shopify uses Olark on their homepage.

Powerful Features

  • Watch who's shopping at your store: Get powerful information like cart balances, contents, URLs, referrers, countries, and more for each shopper on your site in real-time.

  • Chat from anywhere: Initiate chats (or just watch the action!) from any browser or on your computer (via standard IM clients) -- even on your mobile device!

  • Multiple Operators: Get your whole team on board selling, upselling, saving shopping carts, and making customers for life. Talk to as many customers as you need.

  • Complete customization: Languages, colors, themes, CSS (premium feature); it's all fair game!

Olark live chat + CartSaver reviews

59 reviews
  1. 5 stars (44 reviews)
  2. 4 stars (5 reviews)
  3. 3 stars (1 review)
  4. 2 stars (1 review)
  5. 1 star (8 reviews)

Update: They are getting better. Their site is easier to navigate, their pricing structure is sound and def cant complain with the views and templates. ONLY issue its a pain to find any info out on custom css. This is btw the best option for chat integrated with shopify. DO NOT USE LIVE CHAT

ANOTHER update: Here we are and they changed a lot with olark, but THE one issue is on the ipad they cannot see responses

Update: So here we are again with the same problem. The support is a little better as they do at least respond. But we are at day 3 and I still cannot install it thru the GET, I have to manually install it with the code. And you dont get the cart saver as its broken with the API from shopify

Update: Tried it out one more time realizing how much the live chat slowed us down. We had to take them all down.

Update: Got an email asking me why I left, I responded about the CSS and guess what? No response. If you read thru all the other reviews youll see I am not the only one here with complaints about their service. LiveChat is WAY better cheaper and you can SERIOUSLY customize the CSS!

Ok let me first start off by saying off the bat I have been using them for quite some time. I mean literally over a year. Never had an issue, however when I got really good at css3 I wanted to design the chat better than they did. Well I sent an email and was told it was 299. I asked them if they can do something about the price and never got a response. It wasnt TILL AFTER I left and said my reason why I left, they wrote back saying it was 299 and thats it. Im sorry I went to LiveChat and would deal with all the disconnects before I would ever use this company again. Support is disgustingly slow, and 299 for CSS??? Umm yeah. live chat is same price as them a month, and you can download the app


Really pretty on our site and easy to set up! a little pricy though


I love Olark. We have used it since the beginning of our store & it really helps us serve our customers in real time.

The best!


Probably the best chat out there right now.


Good chat app, especially with the Cart info.

We're deleting it because it add to many requests on our site (13!), which slows down our site dramatically. So beware of performance issues.


A NIGHTMARE! They don't provide the support promptly when you install the app, then you uninstall the app and they bombard you with daily emails despite the fact you already removed the app and asked them to stop emailing you! SO NOT COOL!!!!!


The best Chat app you can get for your store. I have tried just about all, and now i use Olark Chat with the Zendesk integration.


Olark is a superb tool for us. It keeps our customers feeling safe and confident that they have expert help during work hours. The remote connection (to show a customer how to buy or get something done on our store) is awesome for us given that in Mexico e-commerce is barely adopted. Customer support is also great and Olark is a product that is in constant improvement.


Great app for any e-commerce site. Super easy to integrate with Shopify store. Our customer interaction rates have gone up since we added this to our store. Giving only 4 star due to lack of a mobile app.


Great apps. Very easy to use. This apps has helped to connect customers to our store and get their questions answered promptly. The only thing is that there seems to be a little time delay: the customers is already logged off but their status is shows active online.

Free – $17.00 / month

Starts free. $17 per operator per month. Discounts when buying annually. Find all of our pricing options here: https://www.olark.com/pricing

14 days

Support & Sales

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