Synctrack Order Tracking , 189 recensioner
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Unfortunately the app does not integrate with Australia Post, so the tracking does not update to show delivery information etc (not sure if this is a temporary or permanent issue, but seeing as 100% of my deliveries are to Australia it doesn't make sense for me to use the app). Also some other issues (e.g. "unsupported carrier" message). Support were fairly helpful, but too many issues for me to persevere.
Hello Lulu Babe,
Thanks for taking the time to let us know your issue and on behalf of the team, I'm sorry for the negative experience you had.
Regarding Australia post issue, it's just a temporary issue and our team are trying our best to reconnect with API from AU post carrier soonest as it takes time to connect with them.
I deeply understand the matter really affects your business since 100% your customer are Australia. For sure working on reintegrating with Australia post will be on top priority in our roadmap.
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app and I'm sorry again for any inconvenience caused.
Best regards,
Kaylee
Just started using this to replace Shopify email notifications and our courier aggregator's tracking - was simple to to set up - and the responsive siupport team helped me fix some issued caused by our courier app. Great app - would recommend,.
You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful for customers like you, and we greatly appreciate you using our app 🥰 If you need further assistance along the way, please don't hesitate to let us know. Here at Omega, keeping our customers happy is our number one priority. 🍻
The customer services is fast and very charismatic. Tracy and Kaylee helped me setup and navigate through the tracking page setup, big thanks to them!
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗
I've just downloaded and installed this app, and had a few questions. Rosie dealt with all my questions with exceptional attention to detail. I can't recommend her enough. The app is looking very promising!
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
downloaded twice but for a reason app did not work. probably there is a technical issue which needs to be looked at.
Dear customer,
Thanks for taking the time to share us your experience with our app and we are sorry for any inconvenience caused to you.
We have fixed it, it's due to the old data saved on the system.
Could you please check again?
We tried to contact you via email and phone but haven't seen your reply yet. Please reply us and let us know if you have any questions.
We hope to have a chance to work with you.
Best regards,
Omega Team
This app is by far the best shopify tracking app to date, and it's free! Very nice job, I love the detailed analytics of carrier status and shipment times. The customer-facing dashboard is very user-friendly as well. Thanks so much!
Hi Alpine Ridge Outfitters
We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team
Trying to use this app, will review it later!
Trying to use this app, will review it later!
Trying to use this app, will review it later!
Hi DBPOWER
Thank you for taking the time to provide a rating.
Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
If you need our help in any case, we are available here to help you.
Hope your day is as awesome as you!
Kaylee - Omega Team
The cheapest and the cutest I've seen so far. I hope it gets better and better! The rest of the order tracking apps offer smaller quantity and not a good interface
Hi Paint Pattern
We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team
⭐️⭐️⭐️⭐️⭐️ Thank you for the glowing 5-star review! 🌟 We're thrilled that you enjoyed our service. If you have any further feedback or needs, please feel free to let us know. Your satisfaction is our top priority! 🚀😊