Synctrack Order Tracking

Synctrack Order Tracking

评论 (67)

整体评分
4.8
每个评分等级的数量
  • 94% 的评分是 5 星
  • 1% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 1% 的评分是 1 星
2021年12月11日

Unfortunately the app does not integrate with Australia Post, so the tracking does not update to show delivery information etc (not sure if this is a temporary or permanent issue, but seeing as 100% of my deliveries are to Australia it doesn't make sense for me to use the app). Also some other issues (e.g. "unsupported carrier" message). Support were fairly helpful, but too many issues for me to persevere.

Lulu Babe
澳大利亚
3天 人在使用应用
Trakow已回复 2021年12月12日

Hello Lulu Babe,

Thanks for taking the time to let us know your issue and on behalf of the team, I'm sorry for the negative experience you had.
Regarding Australia post issue, it's just a temporary issue and our team are trying our best to reconnect with API from AU post carrier soonest as it takes time to connect with them.
I deeply understand the matter really affects your business since 100% your customer are Australia. For sure working on reintegrating with Australia post will be on top priority in our roadmap.
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app and I'm sorry again for any inconvenience caused.
Best regards,
Kaylee

2023年4月12日

Just started using this to replace Shopify email notifications and our courier aggregator's tracking - was simple to to set up - and the responsive siupport team helped me fix some issued caused by our courier app. Great app - would recommend,.

Siesta o'Clock
印度
大约2小时 人在使用应用
Trakow已回复 2023年4月14日

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful for customers like you, and we greatly appreciate you using our app 🥰 If you need further assistance along the way, please don't hesitate to let us know. Here at Omega, keeping our customers happy is our number one priority. 🍻

2022年7月27日

The customer services is fast and very charismatic. Tracy and Kaylee helped me setup and navigate through the tracking page setup, big thanks to them!

AnnLian
美国
大约2小时 人在使用应用
Trakow已回复 2022年7月28日

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

2023年3月7日

I've just downloaded and installed this app, and had a few questions. Rosie dealt with all my questions with exceptional attention to detail. I can't recommend her enough. The app is looking very promising!

Craftamo
美国
大约2小时 人在使用应用
Trakow已回复 2023年3月7日

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

2023年10月30日

The app offers excellent value for money, and the customer service experience with OMEGA is exceptional. Anna, the representative, was incredibly patient and guided me through the entire process step by step when I didn't know anything. Highly recommended.

Soto Studios
美国
大约1小时 人在使用应用
Trakow已回复 2023年11月1日

Thank you for taking the time to leave us such a fantastic review! We’re happy to know that you loved your experience with our app and the support team. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback!

2022年4月19日

This is the first time I'm using this app and will carry on to use OMEGA service because of their amazing customer service. Thank you Tracy for her fast respond at all times. Very helpful to me. Highly recommended App!

GEON ALPS
新加坡
大约1小时 人在使用应用
Trakow已回复 2022年4月22日

Lots of love and Thank you GEON ALPS 💙💚💛🧡 . Your review is so helpful for new apps like Order Tracking. We loved reading it and we hope you keep seeing exceptional value from the app.
Cheers from Tracy! 🥰

2021年11月19日

Stella from Omega was great support! was prompt and friendly and very helpful. thank you so much for your efforts

T'EYES
澳大利亚
大约1小时 人在使用应用
Trakow已回复 2021年11月19日

Hi T'EYES,

Thank you for taking the time to provide a rating and your compliment to Stella!
Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
If you need our help in any case, we are available here to help you.

Hope your day is as awesome as you!
Kaylee - Omega Team

2022年1月21日

Very good and easy to use app, with a beautiful tracking page and many useful features that are easy to set up

Ashour Shoes
意大利
14分钟 人在使用应用
Trakow已回复 2022年1月23日

Hi Ashour Shoes

Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team

2021年12月17日

This app is by far the best shopify tracking app to date, and it's free! Very nice job, I love the detailed analytics of carrier status and shipment times. The customer-facing dashboard is very user-friendly as well. Thanks so much!

Alpine Ridge Outfitters
美国
14分钟 人在使用应用
Trakow已回复 2021年12月19日

Hi Alpine Ridge Outfitters

We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team

2021年12月6日

easy understanding and use, no need to spend too much time in setting up, things just be done with in simply one click. Good apps.

PARD Technology
中国
13分钟 人在使用应用
Trakow已回复 2021年12月6日

Hi PARD Technology,

We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team