Synctrack Order Tracking , 186 則評價
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Tracy was an amazing help! Best customer service I have witnessed. All my issues and concerns have been quickly solved with fast response and informative detail. I would recommend anyone who is looking to get their issues solved from her :)
🌟 Thank you for your glowing review! Tracy truly shines ✨ as a beacon of excellent customer service. We're delighted to hear that she swiftly addressed all your concerns with such efficiency and detail. 🚀 We appreciate your recommendation and are thrilled to have provided you with a positive experience. Don't forget to check out our Omega Order Tracking Upsell app for even more convenience! 📦😊
Very helpful!
We're delighted to hear that you found our Omega Order Tracking Upsell app very helpful! 🌟 If you have any further questions or need assistance, feel free to reach out. We're here to ensure your success! 🚀
An excellent order tracking app, highly recommended. Customer service representative Joy responds incredibly quickly, can resolve issues promptly, and the fees are very reasonable!
Thank you for your excellent review! 🌟🚀 We're thrilled to hear that you find our order tracking app outstanding and highly recommend it. 😊💯 It's fantastic to know that Joy, our amazing customer service representative, responds incredibly quickly and can promptly resolve any issues you may encounter. 🏃💨🔧 We appreciate your kind words. Moreover, we're glad that you find our fees very reasonable. 💰💪 If you have any further questions or need assistance, don't hesitate to reach out. We're here to help and ensure you have a fantastic experience! 🙌✨
A great and kind support, thanks to Vincent for his perfect help. appreciated
We're thrilled to hear about your positive experience with our Omega Order Tracking Upsell app's support team, especially with Vincent! 🌟 Thank you for recognizing his kindness and perfect assistance. 💫 Your appreciation means a lot to us! If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help! 🚀
Best tracking app!
We're thrilled to hear that you consider Omega Order Tracking Upsell app the best tracking app! 🌟 Providing top-notch tracking capabilities is our goal, and we're glad to know that we've met your expectations. If you have any questions or need assistance with anything else, feel free to reach out. We're here to help ensure your tracking experience remains excellent! 🚀😊
Tracy from Order Tracking app, exceeded my expectations in both functionality and service. The app's user-friendly interface and real-time updates simplify tracking, supporting a variety of courier services seamlessly. What truly impressed me was Tracy's exceptional customer service. Faced with a delayed package, their support team displayed remarkable dedication, promptly resolving the issue with regular updates. Tracy is a must-have for hassle-free tracking and standout customer support. Highly recommended for a stress-free online shopping experience!
Thank you so much for your fantastic review! 🌟 We're thrilled to hear that Tracy exceeded your expectations in both functionality and service. We're grateful for your recommendation and we're thrilled to be a part of your stress-free online shopping experience! Thank you again for your feedback and support! 🙌📦🚚💨
I just wanted to take a moment to express my gratitude for the wonderful assistance I received from the customer service representative at Omega Tracking. I was facing a bit of a snag while setting up the app, specifically with removing the Google Translate widget from my page. I reached out through their app chat system and was fortunate enough to connect with an incredibly friendly and helpful individual.
Not only did they patiently guide me through the steps to resolve the issue, but their warm and approachable demeanor truly made the entire experience pleasant. It's not every day you come across such great customer service, and I wanted to make sure their efforts didn't go unnoticed.
Thanks to their guidance, I was able to smoothly complete the setup process and provide my customers with the seamless tracking experience I had hoped for. I'm excited to see the positive impact this will have on my customers' shopping journey.
Once again, a big thank you to the Omega Tracking team and especially to the customer service representative who went above and beyond to assist me. Your support is greatly appreciated!
Thank you for taking the time to leave us such a fantastic review! We’re happy to know that you loved your experience with our app and the support team. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback!
Rosie went above and beyond to help me set up the app on my store and ensure a seamless tracking experience for my customers. She patiently walked me through the entire process, explaining each step in detail and even sending helpful visual aids to ensure I fully understood how everything worked. Rosie's expertise and dedication were evident in her willingness to go the extra mile to assist me. With her guidance, I was able to set up a professional and user-friendly tracking page that exceeded my expectations. I am grateful for Rosie's exceptional customer service and highly recommend her to anyone in need of reliable order tracking solutions. Thank you, Rosie, for your invaluable assistance!
You're amazing for your affirmation🥰🥰🥰! Thank you for your kind words - our support team truly appreciates when users like you have a great experience with Order Tracking 🙏🏻😊🙏🏻😊🙏🏻😊 .
DO NOT USE THIS APP. If you want your customers to file chargebacks because they can't properly track their order, then sure use this garbage tracking app. Let me tell you everything that's wrong with this. The price was appealing, but now I see you get what you pay for. The customer support is RETARDED. Like actually, you can provide them pics of the syncing issues, even explain properly step by step your issues, then they are asking you the same questions like bots. They are also VERY lazy and mentally slow. They just do not understand basic stuff, they don't have common sense and something is clinically wrong with their brains. So many syncing issues and customers cannot track properly. It's a nightmare and I am going back to my other tracking app while i look for another one in the meantime. I rarely write reviews, but this app affected my money by customers filing chargebacks due to not being able to track due to errors on this trash app's end. GARBAGE!
Dear everyone at Velora Vibe team,
We are genuinely sorry for the negative experience you've had with our tracking app and customer support. We deeply value your feedback and will certainly learn from your comments to improve our services.
We understand your frustration with our customer support team and their handling of the syncing issues. We take these concerns seriously and will work diligently to ensure our team can provide more efficient and effective assistance in the future.
Regarding the tracking issues, we have investigated the problem and found that some orders on Shopify had incorrect courier names initially, which led to issues with our app's tracking updates. We have now addressed this issue based on your feedback, and we sincerely apologize for any inconvenience it may have caused.
Your feedback is invaluable in helping us enhance our app and better serve our customers. We are committed to delivering a smoother and more reliable tracking experience moving forward.
Thank you again for taking the time to share your feedback.
Sincerely,
Kaylee - Leader of Omega customer support team
Best tracking app
Thank you for your review! Providing top-notch tracking capabilities is our utmost priority, and we're delighted that we've been able to meet your expectations. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to ensure that you have the best tracking experience possible! 👍🚀