Synctrack Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (207)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its effective order tracking system, noting it significantly enhances customer satisfaction by reducing inquiries with a self-service tracking page. The customizable page supports multiple couriers and offers real-time updates, integrating seamlessly into Shopify stores. Merchants also praise the exceptional customer service, especially applauding team members Tracy and Joy for their quick and effective support. The app is appreciated for its easy setup and user-friendly interface, making it a valuable tool for improving customer service and operational efficiency.
Refine
-
By rating
Just installed and it's incredibly easy to use! Had it up and running in literally under 5 minutes. I'll be back to amend review after it's been in use for a few days. ➡️EDIT: LOVE this app and the ease of using it! Ran into a little glitch and reached out to support. Stella was very fast to get back to me. Much appreciated!
Hi Something To Wear
We are happy that your problem was solved and thank you so much for your review. Our customer service team is always available to respond to all your inquiries and answer any questions you have. Please feel free to contact us again if you need more help.
Kaylee - Omega Team
Really great APP and the most amazing thing is Omega has a fantastic support team. They are professional, patient and enthusiastic, even though I am only in the free plan phase, which impressed me. They always provide immediate support, which means a lot to me, especially thanks to Tracy and Malak for their great help. You made my day!
Our customer support team was doing cartwheels after reading your review of their work🥰🥰🥰. It's so encouraging to see great customers appreciate our efforts.
Love from Tracy and Malak! 💙💚💛🧡
Great app with excellent features. Very helpful customer service team. Got my issues resolved quickly.
Hi Modern&Home,
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Omega Team
The apps is simple to use and straightforward in showing the tracking. The developer even arranged a zoom meeting and help me to get familiar on the apps. Great Apps and Great Support! Thanks you so much!
Hi e-sportify,
We really appreciate that you enjoy using our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Let us know whenever you have any questions about the app.
Best regards,
Omega Team
This is a great app with easy-to-use features for my customers. The support from the app developers is on point. They were so diligent in communications and follow-up.
Hi LAZECCA FASHION,
Thank you so much for taking the time to leave us such wonderful feedback. I'm so glad we were able to help you feel comfortable. I'm also happy that we were able to help you resolve your problem.
I'll be sure to relay your message to our whole team.
Thanks for placing your trust in us and your willingness to share.
Best,
Kaylee - Omega Team
This app is very user friendly and offers lots of customization. Customer support was also fast and helpful!
Hi FidgetDrone
Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team
It's such a please to use this app. Very easy to use and customers service is great. I talked to Emma and she was amasing. 10 stars !
Hello Easylhome,
We can’t thank you enough for your kind review of your experience with our app and the assistance from Emma.
If you need our help in any case, we are available here to help you.
Wish you a successful business!
very fast and quality customeer support
they make the adjastament in short time with good quality!!!
Hi mozabrick.co.uk
Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!
Kaylee - Omega Team
The app is too easy do install and configure. I think it will help me, and I'll use this for a long time.
Hi Estilovoce
Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team
Após contato com a equipe técnica, o App voltou a funcionar. Agradecimentos especiais a Tracy, Diego e a todo time envolvido.
Incrível! 😱 Fiquei tão feliz quando Shopify enviou uma notificação de seu feedback sobre nosso aplicativo. Muito obrigado por tomar o tempo para deixar uma excelente classificação.
Amor de Tracy