Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient customer service, user-friendly interface, and seamless Shopify integration. They appreciate its ability to manage multiple tracking links and provide real-time updates on a single page. The app's customization options, including personalizing the tracking page, are also valued. It's noted for reducing customer queries and disputes, and is praised for its affordability and value for money, making it a beneficial tool for businesses.

February 26, 2024

Tracy was an amazing help! Best customer service I have witnessed. All my issues and concerns have been quickly solved with fast response and informative detail. I would recommend anyone who is looking to get their issues solved from her :)

NOOKS ADVENTURE
Canada
25 minutes using the app
Synctrack replied March 19, 2024

🌟 Thank you for your glowing review! Tracy truly shines ✨ as a beacon of excellent customer service. We're delighted to hear that she swiftly addressed all your concerns with such efficiency and detail. 🚀 We appreciate your recommendation and are thrilled to have provided you with a positive experience. Don't forget to check out our Omega Order Tracking Upsell app for even more convenience! 📦😊

March 27, 2024

A great and kind support, thanks to Vincent for his perfect help. appreciated

Jolia
United Kingdom
About 3 hours using the app
Synctrack replied March 30, 2024

We're thrilled to hear about your positive experience with our Omega Order Tracking Upsell app's support team, especially with Vincent! 🌟 Thank you for recognizing his kindness and perfect assistance. 💫 Your appreciation means a lot to us! If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help! 🚀

December 15, 2023

Tracy from Order Tracking app, exceeded my expectations in both functionality and service. The app's user-friendly interface and real-time updates simplify tracking, supporting a variety of courier services seamlessly. What truly impressed me was Tracy's exceptional customer service. Faced with a delayed package, their support team displayed remarkable dedication, promptly resolving the issue with regular updates. Tracy is a must-have for hassle-free tracking and standout customer support. Highly recommended for a stress-free online shopping experience!

Alota
Vietnam
About 23 hours using the app
Synctrack replied December 17, 2023

Thank you so much for your fantastic review! 🌟 We're thrilled to hear that Tracy exceeded your expectations in both functionality and service. We're grateful for your recommendation and we're thrilled to be a part of your stress-free online shopping experience! Thank you again for your feedback and support! 🙌📦🚚💨

April 10, 2024

Best tracking app!

TravelPicks
Greece
2 days using the app
Synctrack replied April 13, 2024

We're thrilled to hear that you consider Omega Order Tracking Upsell app the best tracking app! 🌟 Providing top-notch tracking capabilities is our goal, and we're glad to know that we've met your expectations. If you have any questions or need assistance with anything else, feel free to reach out. We're here to help ensure your tracking experience remains excellent! 🚀😊

March 26, 2024

Very helpful!

BoardKing
Greece
About 5 hours using the app
Synctrack replied March 30, 2024

We're delighted to hear that you found our Omega Order Tracking Upsell app very helpful! 🌟 If you have any further questions or need assistance, feel free to reach out. We're here to ensure your success! 🚀

November 28, 2023

Best tracking app

Laranjou
Brazil
2 months using the app
Synctrack replied December 1, 2023

Thank you for your review! Providing top-notch tracking capabilities is our utmost priority, and we're delighted that we've been able to meet your expectations. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to ensure that you have the best tracking experience possible! 👍🚀

August 8, 2023

I just wanted to take a moment to express my gratitude for the wonderful assistance I received from the customer service representative at Omega Tracking. I was facing a bit of a snag while setting up the app, specifically with removing the Google Translate widget from my page. I reached out through their app chat system and was fortunate enough to connect with an incredibly friendly and helpful individual.

Not only did they patiently guide me through the steps to resolve the issue, but their warm and approachable demeanor truly made the entire experience pleasant. It's not every day you come across such great customer service, and I wanted to make sure their efforts didn't go unnoticed.

Thanks to their guidance, I was able to smoothly complete the setup process and provide my customers with the seamless tracking experience I had hoped for. I'm excited to see the positive impact this will have on my customers' shopping journey.

Once again, a big thank you to the Omega Tracking team and especially to the customer service representative who went above and beyond to assist me. Your support is greatly appreciated!

Little Stitchery
Philippines
About 1 month using the app
Synctrack replied August 9, 2023

Thank you for taking the time to leave us such a fantastic review! We’re happy to know that you loved your experience with our app and the support team. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback!

October 31, 2023

100 % recommended. This app is a must have for everybody who as a shopofy store.

Kaleido lab
Italy
About 1 month using the app
Synctrack replied November 1, 2023

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our app as 5 Star as we strive to provide just that for all our customers. We appreciate your time to leave such kind words!

October 6, 2023

An excellent and simple app, and support is always with you if you need any help. I recommend it

Judy hair
Egypt
About 1 month using the app
Synctrack replied October 10, 2023

💗💗💗 We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Many thanks for your kind words!

June 23, 2023

Rosie went above and beyond to help me set up the app on my store and ensure a seamless tracking experience for my customers. She patiently walked me through the entire process, explaining each step in detail and even sending helpful visual aids to ensure I fully understood how everything worked. Rosie's expertise and dedication were evident in her willingness to go the extra mile to assist me. With her guidance, I was able to set up a professional and user-friendly tracking page that exceeded my expectations. I am grateful for Rosie's exceptional customer service and highly recommend her to anyone in need of reliable order tracking solutions. Thank you, Rosie, for your invaluable assistance!

LAVISH BEAUTIQUE
South Africa
2 months using the app
Synctrack replied June 26, 2023

You're amazing for your affirmation🥰🥰🥰! Thank you for your kind words - our support team truly appreciates when users like you have a great experience with Order Tracking 🙏🏻😊🙏🏻😊🙏🏻😊 .