Synctrack Order Tracking

Synctrack Order Tracking

Reviews (202)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly appreciate the dedicated order tracking page that integrates directly into their stores, offering real-time updates and reducing customer inquiries. The app supports multiple courier services and allows customization of the tracking page to meet various business needs. Merchants find the interface user-friendly and efficient, especially for handling orders with multiple tracking links. Exceptional customer support is frequently highlighted, with team members like Tracy, Anna, and Rosie praised for their responsiveness and effective problem-solving skills.

October 6, 2023

An excellent and simple app, and support is always with you if you need any help. I recommend it

Judy hair
Egypt
About 1 month using the app
Synctrack replied October 10, 2023

💗💗💗 We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Many thanks for your kind words!

August 29, 2023

Great Customer support, Also great tracking app The support team helped me customize the tracking page.

Blazing Sabers
United States
About 1 month using the app
Synctrack replied August 31, 2023

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Omega - Order Tracking
app. We look forward to serving you for many years to come!

January 28, 2022

The app is great, the design is well done and the support is great. They made me a customization of the application quickly. I recommend 100%.

I'm a Superhero
France
About 1 month using the app
Synctrack replied January 28, 2022

Hi I'm a Superhero

Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team

August 8, 2023

I just wanted to take a moment to express my gratitude for the wonderful assistance I received from the customer service representative at Omega Tracking. I was facing a bit of a snag while setting up the app, specifically with removing the Google Translate widget from my page. I reached out through their app chat system and was fortunate enough to connect with an incredibly friendly and helpful individual.

Not only did they patiently guide me through the steps to resolve the issue, but their warm and approachable demeanor truly made the entire experience pleasant. It's not every day you come across such great customer service, and I wanted to make sure their efforts didn't go unnoticed.

Thanks to their guidance, I was able to smoothly complete the setup process and provide my customers with the seamless tracking experience I had hoped for. I'm excited to see the positive impact this will have on my customers' shopping journey.

Once again, a big thank you to the Omega Tracking team and especially to the customer service representative who went above and beyond to assist me. Your support is greatly appreciated!

Little Stitchery
Philippines
About 1 month using the app
Synctrack replied August 9, 2023

Thank you for taking the time to leave us such a fantastic review! We’re happy to know that you loved your experience with our app and the support team. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback!

December 9, 2021

They are really good the customer service is fast and responsive and very helpful. Recommended integrating into your Shopify store.

Tiny Family Tee
United States
29 days using the app
Synctrack replied December 9, 2021

Hi Tiny Family Tee,

Thank you so much for taking the time to leave us such wonderful feedback. I'm so glad we were able to help you feel comfortable. I'm also happy that we were able to help you resolve your problem.

I'll be sure to relay your message to our whole team.

Thanks for placing your trust in us and your willingness to share.

Best,
Kaylee - Omega Team

January 10, 2023

I had the pleasure of working with Tracy, who expertly assisted me in customizing my store's return and tracking pages. Her level of assistance was truly remarkable as she exhibited both helpfulness and amiability throughout the process. Additionally, her responsiveness to my inquiries was truly commendable. I found her to be an exceptional individual to seek assistance from. Furthermore, the app she assisted me with is a testament to its creators' consideration for the needs and preferences of store owners. As a matter of fact, I even suggested the implementation of a toggle button to block Chinese shipping names, to which she assured me that my feedback would be given due consideration.

Genie Store
United States
28 days using the app
Synctrack replied January 10, 2023

Thank you for your time to leave this review. We appreciate the chance to support our customers with excellent experiences so your feedback is such a great motivation for us to provide outstanding services!

March 1, 2023

Un souci de paramétrage de langue et j'ai bénéficié de l'assistance de Tracy qui a résolu mon souci très professionnellement.

Merci Tracy

kakolashop
France
27 days using the app
Synctrack replied March 2, 2023

Voir que vous avez vécu une expérience 5 étoiles est la meilleure chose que nous puissions espérer ! Votre avis compte beaucoup pour nous. Merci d'avoir choisi notre application. Nous sommes impatients de vous servir pendant de nombreuses années à venir!

January 25, 2022

Hello, I had the privilege of working with a nice young lady named Malek. She helped me with reassurance and ease that we would solve the problem. She was patient and understanding. I love this app, it is great for my store and I'm so glad I found it!

Blazing Beauty Ave
United States
24 days using the app
Synctrack replied January 25, 2022

Hi Blazing Beauty Ave,

Thank you for taking the time to review your experience at Omega.
I’m so glad to hear that our support members were able to make your experience with us a memorable one. I will pass on your compliments to Malak, she is passionate about her work!
We hope that our app will help you well with your business.
If there are any questions about our app, please do let us know!
Best regards,
Kaylee - Omega Team

December 18, 2021

i ,hope it couls help the customers , and i am looking for trying it and see the feedback of my customers

PetShopStudio
United Kingdom
22 days using the app
Synctrack replied December 19, 2021

Hi PetShopStudio

Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team

February 14, 2022

It works great. Omega tracking app is perfect! Great and fast support and the prices are affordable! I highly recommend this app! Thank you

Emotion Jalami
Italy
19 days using the app
Synctrack replied February 20, 2022

Hi Emotion Jalami

Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team