Omega ‑ Order Tracking

Omega ‑ Order Tracking

by Omega

One-stop order tracker, embedded tracking page on your store

4.8 of 5 stars(19 reviews)

Real-time tracking

Integrate with supported carriers, let your customers know where is their order on a user-friendly tracking page

One-click for logistics info

Let your customers track their orders with their email and order number or tracking number with one click.

Better customer experience

Real-time order tracking eliminates complaints, reduce order queries you receive


About Omega ‑ Order Tracking

About Omega - Order Tracking

Your first-time buyers are important, however, if you can turn your first-time buyers into repeat customers, your business can go further in this E-commerce market. Increasing your customer satisfaction while lowering the supporting time is one of the best ways. Omega - Order Tracking is an excellent assistant to improve your customer satisfaction by letting your customers check their order status just with their order number and email address, or only with a tracking number, without having to ask and wait for your reply.

Using Omega - Order Tracking, you can reduce the customer queries, no more “where is my order?” request, reduce the supporting time and you can invest your time in developing marketing plans.

How does the app work?

Omega - Order Tracking integrates with your store by creating a separate tracking page where your customers can check on your site. Once you install, the app will automatically sync your orders and let your customer check their orders once the information is updated.

Key highlights:

  • Manage all shipments in one place
  • Let your customers view their order status on your store with/ without an account
  • Automatically sync and update orders from Shopify
  • User-friendly and customizable order tracking page which automatically matches with your store theme and adaptive interface
  • Let your customers track order updates on Shopify thank you page
  • Track orders in multiple ways: by order number and email or by a tracking number
  • Reduce customer queries and improve the post-shopping experience
  • Give merchants shipment insights through shipment status
  • Show clear delivery time under each shipment status to inform customers of your shipping process
  • Hide carrier name, shipping address, and more
  • Filter shipments by date, shipment status
  • Detailed and transparent dashboard to overview and analyze orders during a custom period of time
  • Display how many times your customers click on the tracking page
  • Drive traffic to your site instead of the carrier’s site

Change logs:

  • Shipping notifications will be sent to your customers from your email address after you configure your email, customize your email content to best match with your store.
  • Send email notifications to your customers through Whatsapp, SMS
  • Send email notifications to yourself through Whatsapp, SMS & Email Integrate with Zapier

Integrates with

  • Zapier,
  • Twilio

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing

Free

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    95% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    5% of ratings are 1 stars

Most recent reviews

trendluxy

Great app, quick sync just seconds. Personalized order page, capable of cross-selling. Very good. Customer care is also quick. Thanks very much. Hopefully, in the future the app will have more new features like hiding some unwanted keywork. Recommended to use.

Developer reply

September 21, 2021

Hi trendluxy,
We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions.
All the best!
Omega Team

Annette von Qinao®

The App serves everything you need! And this for free! But not enough they also provide outstanding support. 5/5 i recommend!

Developer reply

September 14, 2021

Hi Annette von Qinao,

Thanks for leaving a great review. Glad to hear you've found our app easy and helpful to work with your business. That is our goal. If you need anything just reach out!

Omega Team

Happy Wagon

This is the best tracking app for shopify ever! The customer service is the best part of it :) Special mention to Kaylee and Stella! You guys are the best. They pro-actively worked with us and I am Wow'd by the speed with which they provide us proper resolutions for all the queries. The app did not support our courier partner initially but after reaching out to them they connected with the courier partner and made it possible. Will definitely recommend the app. Keep up the good work Team <3

Developer reply

September 10, 2021

Hi Happy Wagon,
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Omega Team