Omega ‑ Email & Order tracking

Order Lookup, Track Order Status, Manage BFCM Returns & Refund

Informations sur l'application par Shopify
  • Jouissant d’une grande popularité auprès des entreprises basées aux États-Unis

Forfait gratuit disponible

Section des valeurs clés

Custom Branded Tracking Page

Drive customers’ traffic to your shop and help them look up order status with a wonderfully customized tracking page.

Timely Shipping Notification

Be proactive in customer queries about package status by automatically sending updates via custom email, SMS, and WhatsApp

Comprehensive Analytics

Make data-driven decisions based on comprehensive reports to manage your shipping performance, customer feedback, and satisfaction.

Détails de l'application

Omega ‑ Email & Order tracking

Omega ‑ Email & Order tracking

What Omega - Order Tracking can do

Omega - Order Tracking automatically helps you answer customers’ questions concerning “where is my order?” by collecting track & trace services of nearly 300 couriers around the world on one single tracking page. Our ultimate goals are to assist you in the post-purchase experience to customers by providing timely notification, proactively reducing mundane supports, and managing shipment performance.

New FREE feature - Returns Drive: Automate your returns & refund process 1. Set eligibility rules for return items 2. Customize branded returns page 3. Automate status notifications 4. Track all return statuses in one interactive dashboard

Grow with Omega - Order tracking

Our dedicated customer support team will help with setup and tracking page design so our tracking page fits seamlessly into your store. Easily import your existing orders into the Omega app.

Track Order

  1. Hide Chinese origin from shipment history (or other unwanted locations)
  2. Support 300+ couriers all over the world and especially, the leading couriers (UPS, DHL, China Post, USPS,... ) and best couriers for dropshipping (AliExpress Standard Shipping, YunExpress, 4PX, CJ Packet,...)
  3. Customize the tracking page flexibly to fit your brand by CSS customization
  4. Omega built-in email automation
  5. Support Google Translate extension to translate your tracking page into customers’ languages.
  6. Notify orders status to you and support when needed via various channels (i.e. email, SMS, Zapier, Slack, and Telegram).
  7. Automatic & accurate courier matching
  8. Comprehensive analytics of different categories: Shipment, Courier, Marketing, Review

Smart branded tracking page

  1. Support multiple themes for tracking page, reduce time and effort to design this page for newbies
  2. Hide or replace China origin or other blacklisted location(s)
  3. Show product recommendations to boost sales
  4. Ask or display customer reviews
  5. Automatically map your actual couriers with Shopify couriers or you can manually do it
  6. Muti-tracking methods: Only Order Id, only Tracking Number, or both of them
  7. Use Google Translate Extension to automatically translate tracking page into customers’ language
  8. Customize your progress bar including color, adding your custom tracking status
  9. Customize the display layout, color, contained content, date-time format of the tracking page

Marketing

Set up Product Recommendations on the tracking page. Cultivate relationships with your customers by asking for Reviews directly from the tracking page.

World-class support

Dedicated customer support via email and live chat, Calendly booking

CSS customization

Date de lancement

S'intègre avec :

  • Zapier
  • Twilio
  • Avada
Omega ‑ Email & Order tracking

Omega ‑ Email & Order tracking

What Omega - Order Tracking can do

Omega - Order Tracking automatically helps you answer customers’ questions concerning “where is my order?” by collecting track & trace services of nearly 300 couriers around the world on one single tracking page. Our ultimate goals are to assist you in the post-purchase experience to customers by providing timely notification, proactively reducing mundane supports, and managing shipment performance.

New FREE feature - Returns Drive: Automate your returns & refund process 1. Set eligibility rules for return items 2. Customize branded returns page 3. Automate status notifications 4. Track all return statuses in one interactive dashboard

Grow with Omega - Order tracking

Our dedicated customer support team will help with setup and tracking page design so our tracking page fits seamlessly into your store. Easily import your existing orders into the Omega app.

Track Order

  1. Hide Chinese origin from shipment history (or other unwanted locations)
  2. Support 300+ couriers all over the world and especially, the leading couriers (UPS, DHL, China Post, USPS,... ) and best couriers for dropshipping (AliExpress Standard Shipping, YunExpress, 4PX, CJ Packet,...)
  3. Customize the tracking page flexibly to fit your brand by CSS customization
  4. Omega built-in email automation
  5. Support Google Translate extension to translate your tracking page into customers’ languages.
  6. Notify orders status to you and support when needed via various channels (i.e. email, SMS, Zapier, Slack, and Telegram).
  7. Automatic & accurate courier matching
  8. Comprehensive analytics of different categories: Shipment, Courier, Marketing, Review

Smart branded tracking page

  1. Support multiple themes for tracking page, reduce time and effort to design this page for newbies
  2. Hide or replace China origin or other blacklisted location(s)
  3. Show product recommendations to boost sales
  4. Ask or display customer reviews
  5. Automatically map your actual couriers with Shopify couriers or you can manually do it
  6. Muti-tracking methods: Only Order Id, only Tracking Number, or both of them
  7. Use Google Translate Extension to automatically translate tracking page into customers’ language
  8. Customize your progress bar including color, adding your custom tracking status
  9. Customize the display layout, color, contained content, date-time format of the tracking page

Marketing

Set up Product Recommendations on the tracking page. Cultivate relationships with your customers by asking for Reviews directly from the tracking page.

World-class support

Dedicated customer support via email and live chat, Calendly booking

CSS customization

Date de lancement

S'intègre avec :

  • Zapier
  • Twilio
  • Avada

FREE

Gratuite

  • 75 shipments
  • Branded tracking page
  • Email
  • Product recommendation
  • Review
  • Hide undesired locations
  • SMS
  • Analytics

BASIC

$7.99/mois

  • 600 shipments
  • All starter features +
  • Priority Support
  • A bonus of $1 for SMS

PROFESSIONAL

$14.99/mois

  • 3000 shipments
  • All Basic Features +
  • Early access to new features
  • A bonus of $2 for SMS

ENTERPRISE

$34.99/mois

  • Unlimited shipments
  • All Professional Features +
  • Customization
  • A bonus of $3 for SMS

* Tous les frais sont facturés en USD.
** Les frais récurrents, y compris les frais mensuels ou les frais d'utilisation, sont facturés tous les 30 jours.

Avis

5.0 étoile(s) sur 5

La note globale correspond à l'état actuel de l'application. Elle comptabilise tous les avis sur l'application, mais priorise les plus récents.

Nombre d'avis par note
  • 96 % des notes sont des notes à 5 étoiles
  • 2 % des notes sont des notes à 4 étoiles
  • 1 % des notes sont des notes à 3 étoiles
  • 0 % des notes sont des notes à 2 étoiles
  • 1 % des notes sont des notes à 1 étoiles

Liste des avis

Filtrer et trier les avis

  • Coffee and Paw

    Emplacement Australie
    Temps passé à utiliser l'application 6 mois

    I have just run into a small issue with Omega, and they have been fantastic about sorting it out. Higly recommend them, and again thank you to both Anna and Dat for your service.

    Réponse du développeur
    27 novembre 2022

    Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service support and app as 5 Star as we strive to provide just that for all our customers. We appreciate your time to leave such kind words!

  • Smart cleaner

    Emplacement Roumanie
    Temps passé à utiliser l'application Environ 24 heures

    very goooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooood

    Réponse du développeur
    20 novembre 2022

    Hi. We sincerely appreciate you taking the time to share with us your experience at. On behalf of our entire team, thank you for allowing us to support you.

  • CHECKWAYSS

    Emplacement Pays-Bas
    Temps passé à utiliser l'application 10 jours

    woorden schieten mij te kort dit is wat ik service noem ze helpen mijn zelf met mijn webwinkel en nemen dingen met mij door

    Réponse du développeur
    31 octobre 2022

    Hallo, heel erg bedankt dat je de tijd hebt genomen om feedback te geven. We zijn zo blij dat je onze app 5 sterren geeft, omdat we ernaar streven om dat voor al onze klanten te bieden. We waarderen uw tijd om zulke vriendelijke woorden achter te laten!

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