Omega ‑ Email & Order tracking

What Omega - Order Tracking can do

Omega - Order Tracking automatically helps you answer customers’ questions concerning “where is my order?” by collecting track & trace services of nearly 300 couriers around the world on one single tracking page. Our ultimate goals are to assist you in the post-purchase experience to customers by providing timely notification, proactively reducing mundane supports, and managing shipment performance.

New FREE feature - Returns Drive: Automate your returns & refund process 1. Set eligibility rules for return items 2. Customize branded returns page 3. Automate status notifications 4. Track all return statuses in one interactive dashboard

Grow with Omega - Order tracking

Our dedicated customer support team will help with setup and tracking page design so our tracking page fits seamlessly into your store. Easily import your existing orders into the Omega app.

Track Order

1. Hide Chinese origin from shipment history (or other unwanted locations)
2. Support 300+ couriers all over the world and especially, the leading couriers (UPS, DHL, China Post, USPS,... ) and best couriers for dropshipping (AliExpress Standard Shipping, YunExpress, 4PX, CJ Packet,...)
3. Customize the tracking page flexibly to fit your brand by CSS customization
4. Omega built-in email automation
5. Support Google Translate extension to translate your tracking page into customers’ languages.
6. Notify orders status to you and support when needed via various channels (i.e. email, SMS, Zapier, Slack, and Telegram).
7. Automatic & accurate courier matching
8. Comprehensive analytics of different categories: Shipment, Courier, Marketing, Review

Smart branded tracking page

1. Support multiple themes for tracking page, reduce time and effort to design this page for newbies
2. Hide or replace China origin or other blacklisted location(s)
3. Show product recommendations to boost sales
4. Ask or display customer reviews
5. Automatically map your actual couriers with Shopify couriers or you can manually do it
6. Muti-tracking methods: Only Order Id, only Tracking Number, or both of them
7. Use Google Translate Extension to automatically translate tracking page into customers’ language
8. Customize your progress bar including color, adding your custom tracking status
9. Customize the display layout, color, contained content, date-time format of the tracking page

Marketing

Set up Product Recommendations on the tracking page. Cultivate relationships with your customers by asking for Reviews directly from the tracking page.

World-class support

Dedicated customer support via email and live chat, Calendly booking

CSS customization