Omega ‑ Order Tracking

Omega ‑ Order Tracking

by Omega

Branded Tracking page, Timely Notification, Shipping Analytics

4.8 of 5 stars(19 reviews)

Custom Branded Tracking Page

Drive traffic to your shop and let the customers enjoy a {{wonderful}} tracking experience with a Tracking page designed by yourself.

Timely Notification

Proactively prevent questions about package status by automatically sending updates to your customers via custom email, SMS, and WhatsApp

Comprehensive Analytics

Make data-driven decisions using comprehensive reports to manage your shipping performance, and customer feedback and satisfaction.

About Omega ‑ Order Tracking

What can Order Tracking do for me in a nutshell?

Order Tracking automatically answers the questions concerning where an order is by collecting track & trace services of nearly 300 couriers around the world in one place. Our ultimate goals are assisting you in providing an exceptional post-purchase experience to customers, proactively reducing mundane supports, and managing shipment performance.

How does it work?

With Order Tracking, you could:

  • Custom your branded tracking page, letting the customers visually enjoy finding their orders while enhancing brand awareness: We automatically generate an order look-up page in your store which fully fits under your brand. Furthermore, with our Advanced Theme, you could polish your tracking page by adding branded pictures, connecting with your social media accounts or introducing related products. An exquisite tracking page naturally attracts more visits and satisfies your customers.

  • Keep your customers updated about order status and reduce support questions: Free yourself from tedious questions concerning where the order is by proactively notify your customers about the shipping progress via email, SMS or WhatsApp. You could custom notification messages to deliver a consistent experience to your customer, boosting their retention and satisfaction with your service.

  • Explore your shipment performance with comprehensive analytics: We provide summaries about the shipping performance, ranging from order volume to courier’s efficiency, as well as how well your tracking page works.

What else can I do with Order Tracking?

  • Boost your sales by setting up Product Recommendations on the tracking page.
  • Cultivate relationships with your customers and collect their valuable feedback by Ask for Review directly from the tracking page.
  • Quickly evaluate your customer loyalty with the Net Promoter Score report.
  • Emphasize your brand credibility and amazing quality of service by Displaying previous reviews on the tracking page.
  • Automatically sync and update the status of your orders in one go.
  • Automatically detect your couriers but can easily change manually.
  • Hide/Replace your undesired locations and couriers on the tracking page.
  • Custom your tracking status and progress bar.
  • Serve your customers around the world with the Google Translate extension to automatically translate your tracking page.
  • Notify orders status to yourself to keep track and proactively provide customer support when needed via various channels (i.e. email, SMS, Zapier, Slack, and Telegram).

Integrates with

  • Zapier,
  • Twilio

See the app in action

Explore how the app works in an example store.

View example store

Media gallery





  • 150 shipments
  • Banded tracking page
  • Marketing assets
  • Product recommendation
  • Review
  • Hide undesired locations
  • Email, SMS, Chat
  • Analytics



  • 600 shipments
  • All Starter features +
  • Priority Support



  • 3000 shipments
  • All Basic Features +
  • Early access to new features



  • Unlimited shipments
  • All Professional features +
  • Customization

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    95% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    5% of ratings are 1 stars

Most recent reviews


Great app, quick sync just seconds. Personalized order page, capable of cross-selling. Very good. Customer care is also quick. Thanks very much. Hopefully, in the future the app will have more new features like hiding some unwanted keywork. Recommended to use.

Developer reply

September 21, 2021

Hi trendluxy,
We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions.
All the best!
Omega Team

Annette von Qinao®

The App serves everything you need! And this for free! But not enough they also provide outstanding support. 5/5 i recommend!

Developer reply

September 14, 2021

Hi Annette von Qinao,

Thanks for leaving a great review. Glad to hear you've found our app easy and helpful to work with your business. That is our goal. If you need anything just reach out!

Omega Team

Happy Wagon

This is the best tracking app for shopify ever! The customer service is the best part of it :) Special mention to Kaylee and Stella! You guys are the best. They pro-actively worked with us and I am Wow'd by the speed with which they provide us proper resolutions for all the queries. The app did not support our courier partner initially but after reaching out to them they connected with the courier partner and made it possible. Will definitely recommend the app. Keep up the good work Team <3

Developer reply

September 10, 2021

Hi Happy Wagon,
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Omega Team