Synctrack Returns & Exchanges

Synctrack Returns & Exchanges

Built for Shopify
Price: Free
Rating (4.9)
Reviews
Developer

Highlights

Meets Shopify's highest quality standards for speed, ease of use, and merchant value

Built for your business
  • Use directly in Shopify admin

About this app

Launched

March 13, 2023

Languages

English

Works with

FedEx

Make returns and exchanges to reduce costs. Faster returns, retain customers and recapture revenue

Synctrack Returns and Exchanges (Returns Drive) ensures hassle-free returns and exchanges with a branded return portal and timely notifications to you and your customers. Simplify returns and exchanges management easily and customize your return solutions to encourage exchanges and save lost sales. Synctrack Returns allows you to give your customers peace of mind and is the only app that offers video uploading for returned products.

Synctrack Returns and Exchanges (Returns Drive) ensures hassle-free returns and exchanges with a branded return portal and timely notifications to you and your customers. Simplify returns and exchanges management easily and customize your return solutions to encourage exchanges and save lost sales. Synctrack Returns allows you to give your customers peace of mind and is the only app that offers video uploading for returned products. more
  • Seamlessly integrates with Shopify auto-sync loop returns status to Shopify.
  • Branded return portal & Automated notification to keep customer updated.
  • Integration with Shippo, Easypost, Fedex,... to create shipping labels
  • Set rules: return window, customer, and product tag to reduce invalid requests.
  • Refund to store credit, discount code, bank transfer & original payment methods.

24 reviews

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
November 26, 2023

I've been using the Omega Returns & Drive app for a while, and I'm really happy with it. The app is easy to use, has a clean interface, and all the necessary features for managing returns. The return center page is fantastic as well! Tracy from the Omega team offers exceptional customer support. They are constantly making improvements based on user feedback. The app has become a powerful tool for managing returns smoothly. I've had a good experience with the Omega Returns & Drive app and I highly recommend it to anyone who needs a dependable Returns solution.

CARDWELRY
Canada
26 days using the app
Synctrack replied November 27, 2023

Thank you for taking the time to leave us such a fantastic review! We’re happy to know that you loved your experience with our app and the support team. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback!

January 17, 2024

Recently integrated Synctrack Returns & Exchanges app. It includes all the features that we were looking for. Easy to understand and user friendly interface. Appreciation of customer support(Tracy) for immediate query resolution and patience. Highly recommending this app for everyone who is willing to setup return and exchange...!!

Maxzone Clothing
India
About 4 hours using the app
Synctrack replied January 19, 2024

🌟 Thank you for the stellar review! 🚀 We're thrilled to hear that our Synctrack Returns & Exchanges app meets all your needs and has an easy-to-understand, user-friendly interface. Kudos to Tracy for providing immediate query resolution with patience – we're lucky to have her on our team! Your recommendation means the world to us. If you have any more feedback or need further assistance, we're here for you! 😊🛠️

January 13, 2024

Top Quality Support!
Really good layout, easy to use and excellent features! Highly recommend

W A G G E D .
Australia
About 17 hours using the app
Synctrack replied January 15, 2024

🌟 Thank you for the glowing review! We're thrilled to hear that you find our support top-quality and that the layout is user-friendly with excellent features. Recommendations like yours mean a lot to us! If you ever have more feedback or need further assistance, don't hesitate to reach out. We're here to help! 👏😊

February 5, 2024

I am very happy with this app. I had a few questions and had to reach out for support. The staff was very responsive to reply and help me through my questions. I received help from Sophia, Lynn, and Samuel who were ALL super wonderful and helped me with each of my questions.

This app allowed me to create a return portal for my customers to submit returns, exchanges or store credits without having to directly contact my store or staff. This app provided a "self help" for customers to manage their returns by themselves. Customers can come back to the page to check on the status of their returns.

Automatic emails are sent to the customer for each stage of the return process based on what stages you want to inform them about. The emails can be toggled on or off as you see fit.

You can customize the return page with your logo, images, colors, etc. This is very personalized and professional.

I would give both the customer service and the app 10 stars if I could.

Wicked Leisure
United States
Synctrack replied February 8, 2024

🌟 Thank you for such a glowing and detailed review! We're overjoyed to hear that you are very happy with our app and that Sophia, Lynn, and Samuel provided you with excellent support. It's fantastic that the app has allowed you to create a seamless return portal, providing a self-help option for your customers and automating the process.

We appreciate your kind words about the customization options, automatic emails, and the professional touch it adds to your store. Thank you for the 10-star rating for both customer service and the app. If you ever have more questions or need further assistance, don't hesitate to reach out. We're here to help! 😊🚀

March 11, 2024

It's been easy setting it up and fitting it into my store. I had great customer service when I chatted in. They were quick to answer me and completed my inquiry quickly. I appreciate that as I don't like to spend all day waiting for something to be done. I will use this app and it's features I also appreciate that it's no cost because there are so many other costs it's not to save money in some areas.

Ebony Beauty
United States
Synctrack replied March 14, 2024

🌟 Thank you for your fantastic review! We're thrilled to hear that you found setting up Synctrack Returns & Exchanges app a breeze and seamlessly integrated it into your store. 💼 Our team takes pride in providing top-notch customer service, and we're delighted to know that we could assist you promptly and efficiently. ⏱️ We understand the value of your time, so quick resolutions are always our priority. It's fantastic to hear that you'll be making the most of our app and its features.

💪 Moreover, we're glad to offer it at no cost, ensuring you can optimize your resources for other essential aspects of your business. 🛒 Thank you for choosing us! If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help! 🚀

About this app

Launched

March 13, 2023

Languages

English

Works with

FedEx

Built by Synctrack

About Synctrack

5.0 average rating

6 years building apps for the Shopify App Store

18/11 Thai Ha, Ha Noi, 70000, VN

Support

Send a message

support@omegatheme.com

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