Synctrack Returns & Exchanges

Synctrack Returns & Exchanges

Built for Shopify
Pricing
Free plan available
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Rating
5.0 (93)
Developer
Synctrack

Make returns and exchanges to reduce costs. Faster returns, retain customers and recapture revenue

Synctrack Returns and Exchanges ensures hassle-free returns and exchanges with a branded return portal, auto refund, and timely notifications to you and your customers. Synctrack offers auto refunds via store credit, gift card, and auto-approval of returns and exchanges. Simplify returns and exchanges management easily and customize your return solutions to encourage exchanges and save lost sales. Synctrack is the only app that offers video uploading for returns and exchanges.

Synctrack Returns and Exchanges ensures hassle-free returns and exchanges with a branded return portal, auto refund, and timely notifications to you and your customers. Synctrack offers auto refunds via store credit, gift card, and auto-approval of returns and exchanges. Simplify returns and exchanges management easily and customize your return solutions to encourage exchanges and save lost sales. Synctrack is the only app that offers video uploading for returns and exchanges. more
  • Seamlessly integrates with Shopify auto-sync loop returns status to Shopify.
  • Branded return portal & Automated notification to keep customer updated.
  • Refund to store credit, gift card, discount code or original payment method.
  • Automatically approve return & exchange requests, refunds and restocks
  • Integration with Shippo, Easypost, Fedex,... to create return shipping labels
Highlights
Popular with businesses in United States
Use directly in Shopify admin

Labels and packaging

Delivery dates, Label creation, Order sync, Return labels, Shipping insurance, Shipping rates, Shipping rules

Managing shipments

Email notifications, Order sync, Order updates, Real-time tracking, Shipping analytics

Launched

March 13, 2023

Languages

English

Works with

FedEx, Shippo, Easypost, Store Credit, Gift Card, Shiprocket

Pricing

Starter

Free

  • Unlimited requests
  • Branded returns page
  • Email notification
  • Return labels
  • Basic refunds & exchanges
  • Return reasons and policies
  • Support 24/7

Professional

$11.99 / month

or $129.48/year and save 10%

  • All Free features
  • Branded returns page
  • Custom subdomain
  • Return fee
  • Refund to discount code
  • Exchange for a different variant
  • Priority support

Premium

$39.99 / month

or $383.88/year and save 20%

  • All Pro features
  • Automatic returns approval
  • Shopify sync
  • Refund to store credit
  • Exchange for other products
  • Bonus credit
  • Feature request

Starter

Free

  • Unlimited requests
  • Branded returns page
  • Email notification
  • Return labels
  • Basic refunds & exchanges
  • Return reasons and policies
  • Support 24/7

Professional

$11.99 / month

or $129.48/year and save 10%

  • All Free features
  • Branded returns page
  • Custom subdomain
  • Return fee
  • Refund to discount code
  • Exchange for a different variant
  • Priority support

Premium

$39.99 / month

or $383.88/year and save 20%

  • All Pro features
  • Automatic returns approval
  • Shopify sync
  • Refund to store credit
  • Exchange for other products
  • Bonus credit
  • Feature request

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (93)

Overall rating
5
Counts per rating level
  • 96% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
April 10, 2024

I think app has some serious potential to be a highly favorited app by plenty of store owners. Though today is the first I downloaded and use it, I must say that it has grown on me. Though it still seem to overwhelm me a little because I not sure how I want to customize my notification setting, I think in the long run once I start playing around with thing ill be alright. Customer service is awesome by the way. Kind, patient, and very helpful. Customer Support Lynn helped me through the whole process of what I didn't understand, and with customization options that I was trying to portray in the app. Thanks a lot Lynn very helpful. Now would I recommend the app I would have to say yes as of now. Though I haven't seen it in action as of yet, I got a feeling that this app can be very helpful indeed in the long run. Guess I'll have to wait and see, though I pray I never have any returns as I wish for the many of business owner.

Precious Hollows
United States
2 months using the app
Synctrack replied April 13, 2024

Thank you so much for your detailed feedback! 😊 We're thrilled to hear that you see the potential in our Synctrack Returns & Exchanges app and that it's growing on you. We understand that customizing notification settings can be overwhelming at first, but we're confident that as you explore and play around with the app, you'll find the right settings for your store.

We're especially glad to hear about your positive experience with our customer service, particularly Lynn. Providing kind, patient, and helpful support is what we strive for, and we're delighted that Lynn could assist you throughout the process and with customization options.

While you haven't seen the app in action yet, we're confident that it will be very helpful for your business in the long run. We appreciate your recommendation and look forward to supporting you as you continue to use our app. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help! 🛠️🌟

May 23, 2024

Really quick and easy to use. There are sometimes error's but the team fix them right away

Meeka_co
United Kingdom
10 months using the app
Synctrack replied May 25, 2024

⚡️ Thanks for the feedback! We're glad you find the Synctrack Returns & Exchanges app quick and easy to use. 😊 While errors can happen, our team is always ready to fix them right away. 🚀🔧📦

April 16, 2024

Easy to set up and customise for our needs. The summary page wasn't quite right for us - so I contacted Synctrack via the live chat - they responded instantly and talked through what I need, made some changes and now it's perfect for us! Highly recommend!

The Hat Company
United Kingdom
About 2 months using the app
Synctrack replied April 19, 2024

🌟🌟🌟🌟🌟 Thank you for your feedback! We're glad to hear that you found our Synctrack Returns & Exchanges app easy to set up and customize for your needs. We're sorry to hear that the summary page wasn't quite right initially, but we're thrilled that our live chat support team was able to assist you promptly and make the necessary changes to make it perfect for you. Your recommendation means a lot to us! If you have any further questions or need assistance, feel free to reach out. We're here to help! 😊🛠️

June 10, 2024

Easy to use and install, and has helped us streamline our returns process. We ran into a few issues with the app, but support has been very quick to respond and helpful in resolving the issues. Would recommend!

Lizard Thicket
United States
About 1 month using the app
Synctrack replied June 13, 2024

Thank you for your wonderful review! 😊 We're glad to hear that Synctrack Returns & Exchanges app has helped streamline your returns process and that you found it easy to use and install. 🌟 We apologize for any issues you encountered, but we're pleased our support team could quickly respond and resolve them for you. Your recommendation means a lot to us!

June 19, 2024

Just had the best proactive service from the Team at Synctrack. very helpful reviewing my settings to ensure the return reflects appropriately for the customer.

AnniWear
Australia
11 months using the app
Synctrack replied June 21, 2024

Thank you for your wonderful feedback! We're thrilled to hear that the Team at Synctrack provided you with proactive and helpful service, ensuring that your return settings are just right for your customers. 😊🌟

Support

Synctrack can answer any questions you have about Synctrack Returns & Exchanges.

Developer

Synctrack

18/11 Thai Ha, Ha Noi, 70000, VN

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