Omnise ✧ AI Page Builder

Hi Erkan,

Thank you so much for taking the time to share your wonderful feedback with us! We're absolutely delighted to hear that I was able to support you and make your experience a great one.

Your kind words truly mean a lot, not only to me but to our entire team. We always strive to provide the best possible assistance, and it's incredibly rewarding to know that our efforts made a positive difference for you.

If you ever need any further help, have questions, or want to explore more features with Beae, please don’t hesitate to reach out. We’re always here and happy to assist you anytime.

Thanks again for your support, and we look forward to continuing to help you build amazing pages!

Warm regards,
Anna | Omnise Customer Support Team

Dear Jordache,

Thank you so much for taking the time to leave a review and for your kind words about our support team. We truly appreciate it and are very glad we were able to help resolve the issue on your store.

We would also like to clarify one small detail regarding the behavior you experienced. When a merchant switches to a new theme, pages that were previously published through our app are automatically synchronized to the new theme. This is an intentional feature designed to ensure merchants do not have to manually republish all of their pages after changing themes.

That said, we completely understand how this behavior could be unexpected in certain situations. Your feedback is very valuable to us, and we will review this feature carefully to see how we can improve the experience and make it more intuitive for merchants in the future.

Our goal is always to provide a 5 star experience for every customer. While we are grateful for your review, we would sincerely appreciate the opportunity to continue improving and earning your complete satisfaction.

Thank you again for your support, feedback, and patience. Please feel free to reach out anytime if there is anything else we can assist with.

Best regards,
Cass Harper
Customer Success Manager | Beae Landing Page Builder

Dear InterCyprus,

I am Cass from Beae. I hope this message finds you well.

First and foremost, we are truly grateful for your unwavering support and the glowing 5-star review you previously gave our product, highlighting the excellence of our Support team. It has been our honor and pleasure to serve you, and your satisfaction remains our utmost priority. However, we understand that recent issues encountered with translation feature prompted you to adjust your review. For the inconvenience this has caused, we extend our deepest apologies.

When you use the Beae App, the content you add stays within Beae and won't show up in the Shopify Admin content area. This limitation is due to Shopify's operational mechanisms, which are beyond our control. Consequently, you won't be able to view the content within your Shopify Admin page. Despite this, our translation app remains functional and is fully capable of translating all the pages you have created within Beae.

We acknowledge the inconvenience caused by the translation not functioning as expected. Please rest assured that our technical team has been informed of the issue and is actively working towards a swift resolution.

To provide you with the best possible support, we are offering you personalized assistance that includes page-building support and help with any issues related to the translation app.

We have also sent follow-up emails to keep you updated in more detail. Please check them at your earliest convenience to allow us to continue assisting you with Beae.

Your feedback is invaluable to us. It drives our commitment to continuous improvement and development.

Sincerely,
Cass | Customer Success Team

Dear DocteurCanalisation,

I am Cass from Beae Landing Page Builder, and I hope this email finds you well.

First of all, thank you so much for your review. And we are truly sorry for your past experience.

As you mentioned in your review about Beae page templates, we can understand that you need to do a lot with our available templates for your page. We also try to create more templates to meet customer needs and we always hope that we can company you more and more in the future.

We also sent follow-up emails to update you in detail, please kindly check it and let us continue to assist you using Beae.

Best regards,
Cass | Customer Success Team