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Kundservicen är bra och appen ger ett bra utseende för kunderna. Däremot, om ditt mål är långsiktigt och fokuserat på SEO, har appen stora problem som påverkar Google.
Appen uppdaterades nyligen och orsakade stora problem med mina sidor. Ägaren av appen erbjöd ingen kompensation för detta.
Dear Michael,
Det här är Cass Harper, Customer Success Manager på Beae Landing Page Builder.
Först och främst vill jag tacka dig för att du tog dig tid att dela din ärliga feedback med oss.
Vi är verkligen ledsna över frustrationen som detta har orsakat dig. Om vi hade varit i din situation och en uppdatering påverkat viktiga sidor samt SEO-prestanda, hade vi känt precis likadant. Vi förstår helt varför du är besviken, särskilt när ditt fokus ligger på långsiktig tillväxt och Google-rankningar.
När det gäller SEO kan vissa avancerade optimeringar tyvärr inte lösas enbart inne i appen, eftersom de också beror på temats struktur och tekniska justeringar i Shopify-temat. Vi erbjuder faktiskt support för dessa SEO-relaterade förbättringar och anpassningar, och vi önskar verkligen att vi hade fått möjlighet att hjälpa dig mer direkt genom den processen.
Angående frågan om kompensation vill vi också förtydliga att det aldrig var vår avsikt att undvika ansvar eller neka support. Så snart du nämnde önskemålet om kompensation kontaktade vårt team dig direkt för att diskutera möjliga lösningar. Det verkar dock som att vi inte lyckades nå en överenskommelse som kändes rättvis ur ditt perspektiv, och det beklagar vi verkligen.
Din feedback är mycket värdefull för oss eftersom den hjälper vårt team att fortsätta förbättra både produkten och kundupplevelsen. Vi hoppas verkligen att vi fortfarande kan få möjligheten att prata med dig direkt och hitta ett bättre sätt att stötta din butik framöver.
Med vänliga hälsningar,
Cass Harper
Customer Success Manager
Beae Landing Page Builder
(Edit) Everything below stated is still true, but there is a catch. Once you've built your store through Beae app...YOU CANT EDIT THE PAGES IF YOU CANCLE THE APP. HENCE YOU ARE STUCK WITH THE APP unless your knowledgeable with coding. The CONVERSION PROMISE... FEEL ABSOLUTELY WAY SHORT. Or didn't get off the ground. To be clear, the webstore absolutely looks amazing to me. That have not changed. Just hate essentially being locked into a contract...but...that's on me. Guess I'll have to start from scratch again.
As of my experience, up and to this moment. They have been VERY RESPONSIVE!!! Walk me through some of the things I didn't quite understand. And help convert a page for me. I'm gone have to get use to the different interface, but as of now! All good
Dear Aaron Wright,
I truly appreciate your kind words and am delighted to know that I could assist in resolving your concerns. It’s always rewarding to hear that my support made a positive impact
If you ever have any further questions or need any additional help, please don’t hesitate to reach out. I’m always happy to assist and ensure you get the support you need.
Best regards,
Eddy | Beae Customer Success Team
Dave helped me immensely today! He helped eliminate extra space on my homepage, fixed some odd glitch that was happening with some buttons underneath my slideshow, and helped me figure out the correct dimensions for my slideshow to look and perform its best.
Revising my review from 4 stars to 2 stars. I got help from a second person named Duke. He helped me with my issue but pressured me to give this review. I had intended to give the review anyway, so I gave it and sent a screenshot as requested. My previous review mentioned 4 stars instead of 5 stars because the app is glitchy and causes a lot of my saved and published work to revert or glitch out.
Duke kept pushing for me to adjust my review to 5 stars saying that my 4 star review could cause someone to lose their job. I told him NOT COOL, I left an honest review, leave me alone. He kept pestering me even though I said dude if you don't leave me alone I'm leaving a bad review. Then he asked if I was on social media so that I could follow them. I said ok that's it, leave me the F alone. And here we are, Duke, you get the bad review you didn't want.
Dear Megan Ugarte,
I am Cass Harper, Customer Success Manager at Beae Landing Page Builder. I hope you are doing well.
First and foremost, I sincerely apologize for your recent experience with our support team. We greatly appreciate your honest feedback and deeply regret the way our representative, Duke, handled the situation. This is absolutely not the kind of experience we want any of our customers to have, and I take full responsibility for it.
As a manager, I acknowledge that this situation reflects a failure on our part in properly training and guiding our support team. Your feedback has highlighted an important issue that we are now addressing internally to ensure this does not happen again. Our priority is always to provide genuine and helpful support without making our customers feel pressured or uncomfortable in any way.
I also want to acknowledge your initial concern regarding the app's glitches. We take this feedback seriously and are continuously working on improving Beae’s performance to provide a smoother experience for our users. If you are still experiencing any issues, please let us know, and we would be more than happy to assist you in resolving them.
Once again, I sincerely apologize for this unfortunate experience. I truly appreciate you taking the time to share your feedback, and I hope we will have the opportunity to assist you in a way that better reflects the high standard of service we strive to provide. Please do not hesitate to reach out if there is anything we can do to make things right for you.
Thank you for your patience and understanding.
Best regards,
Cass Harper
Customer Success Manager | Beae Landing Page Builder
