Overall rating Based on 2893 reviews
MAVEN & I
I am new to Omnisend but so far I have found their support team very responsive and helpful. I like the simplicity of the product and believe this is going to help me create better marketing.
Le Petit Pain
I just used this app to send out my first campaign. It was really easy to use and I could preview it before sending unlimited times.
This is my first time using Omnisend for my new shop. I just sent one email campaign. The templates and simple and elegant. I found the app intuitive and what I could not figure out, customer service was extremely helpful. Looking forward to more!
Jewelry by Tina Louise
I used this app for my email campaigns. Easy to navigate and use. Great options. Would recommend this app!
La Maison du Bambou
Si vous êtes une marque Française fuyez !!!!!
Les format des dates sont uniquement en américain. Je leur ai signalé et ils m'ont dit que peut-être il allait changer cela. Cependant en a attendant vous ne pouvez pas utiliser la partie Code promo dans vos newsletter ou alors vous allez passer pour des illettrés. Du coup je leur ai dit que peut-être j'allais devoir quitter l'application et demander un remboursement. Ce qui est tout a fait normal puisqu'ils ne sont pas capable de travailler avec des marques française. Leur réponse est que je ne correspond pas aux critères de remboursement. Il est devrait être logique que je puisse être remboursé étant donné qu'il ne sont pas capable de travailler avec des marques française. C'est moins dérangeant mais il en est de même pour les formats des montant en euro. Vous êtes obligé à chaque fois de les modifier à la main car même en choisissant la France comme destination des mail c'est également écrit au format américain.
After your reply :
You still not purpose me a refound also i can't use your application correctly. so i repeat what i said you are stealer !!
If it doen't work you have to refund me that just the normal way of business
Français je me répète mais fuyez se sont des voleurs !!!!
Nous sommes trés désolés pour les problèmes que vous avez recontrès. Sincere apologies for your experience, date formatting in our product is definitely the area that could be improved. We can assure you, that our product is developed gradually and new features and improvements are coming out constantly. Our product team will look into your request, thank you for your feedback. Please expect a message from Katherine with a solution for the time being.
Amazing customer service. Super helpful and patient. Clean interface and cute illustrations. Thank you!
Amazing experience and the app is so much easier to use than Mailchimp! Simple, fast and looks professional!
Black Moon Cosmetics
This app is a complete scam. I'm unsure where these positive reviews are coming from but if you have a large mailing list, BUYER BEWARE! They added 8,000 untraceable subscribers overnight to our list. I'm not exaggerating, you read that right. We sent our last campaign on May 27 to all subscribers and the following afternoon when we logged in, our subscriber count had shot + 8,000 subs. Luckily, we've been working on our list for the past week so it was caught right away.
They were trying to place the blame on us saying we may have added 8,000 contacts manually (on what planet?). After we implied that these were added by them and this is bad business and suspicious on their part, they apologized profusely then started completely ignoring us until we got Shopify involved. Though, mind you, they were replying within 10 minutes of our messages prior to this.
We finally received a response after Shopify stepping in and after much back and forth they tried to say it was a "bot attack", lol - right. In the almost 4 years we were with Mailchimp, this has absolutely never happened.
Either they have no clue what's happening and there are some serious flaws in their platform or they're trying to place the blame elsewhere. The really strange part is we cannot trace them, no matter how many times we segment list and countless filters/tags we've tried. Nevertheless, this entire app is suspect. And with this sort of ridiculous response after days of being ignored, which is a pretty serious issue to ignore by the way, we immediately cancelled our account.
Shopify should definitely stop recommending this app to accounts migrating from Mailchimp, it's a complete scam and their "customer service" really has no knowledge of the platform and selectively mark messages as seen and unseen. This was a complete waste of time all around.
Watch Omnisend reply to this review with some BS. Save it, we've heard it all from your "team".
Apologizing is not enough to compensate for the issues you experienced. We definitely should have kept a better communication with you and kept you updated about the status of your case, our developers were still looking into the issue. We have resolved your puzzle and our Account Manager Laurynas reached out to you in a separate mail, with an extensive explanation on what happened, how to resolve it to ensure it does not happen in the future. It is definitely not the spam-bot attack and our support answer lacked competence at this point.
So sorry that this took up to the point where you decided to cancel your account. If you give us a chance, Laurynas will have a call with you to resolve the case entirely and discuss the terms that would convince you to start again with us from a clean slate. We admit all our mistakes and truly hope you can give us one more try.
Awesome integration and support service! Hoping the remainder of my experience is as wonderful as integration. Thank you Omnisend!
We've tried several email marketing services since Mailchimp stopped working with Shopify and this is by far the best. The only critique I have is that I can't import push notification customers. If I could I'd be able to merge other services I use into this one but now I have to pay for both.
We are so pleased to know you like Omnisend the best! Thank you for your honest feedback, our development team is already working on the feature, to ensure you are able to import push notification contacts in the near future. Our Support Team has reached out to you to discuss more detail about this feature.