Omnisend Email Marketing

Omnisend Email Marketing

by Omnisend

The All-In-One Marketing Automation Platform with SMS and More

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    91% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    3% of ratings are 1 stars

All reviews

21 - 30 of 3667 reviews

Spray Couture

I just started using Omnisend. The pricing is great and the features are so easy! Very affordable and easy for first time users.

Marc Ocean

great support team and a simple and efficient product!

Cyrus Rugs

Easy to use once you get the hang of things. Love the idea of linking to Google and Facebook. Mass Marketing made easy !

handigzo.nl

nice!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jades Secrets

Very easy to use, straight forward. Emails are very easy to set up. THe easiest to navigate. Thanks

Kontor-inventar.dk

Needed help on signup forms. Quick response with solution. Great customer service. Looking forward to seeing what more the app does.

Designinverso

Utilizziamo questa app su diversi store e devo dire che di meglio ancora non ne ho trovate. UX fantastica

gothnotify

Very nice app amazing templates to choose from! and the campaign setup and everything is very self explanatory

Paper Provision

Great customer service when I came across a small tech problem. Very helpful, friendly and quick to answer all my questions.

sun wind snow

Omnisend and Shopify each point the finger at the other when a bug in one of their systems (or connecting API) resulted in a purchaser receiving two automated abandoned-cart emails from Omnisend after the purchaser completed submission of a paid-up order on Shopify. Inexcusable, and Omnisend support still won’t help help troubleshoot or fix the problem

Developer reply

July 17, 2020

We apologize for making you feel this way.

It seems that the issue occurred due to the fact the email address was used when triggering your Abandoned cart automation, while the order was placed with the phone number only. Omnisend is an omnichannel app, and we use an email address or a phone number as unique identifiers of the contact in our system. This way, our customers can switch between the channels and provide their customers with an omnichannel experience, so they could be contacted in the way they prefer.

We have a solution for you! To prevent such an issue from happening in the future, we recommend making an email address field as required when placing an order in Shopify.