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J'ai commencé il y a peu mais trouve cette appli hyper fluide et très très complète ! Pour le moment, je suis conquise ! ❤️
We recently discovered when chatting to a customer that they didn't receive our latest SMS. Upon further checking, they didn't receive the last 9 SMS either, neither did most of our US customers. There was no notification of this within Omnisend, I had to check the customer record to see the SMS has failed. I guess it's in Omnisend's interest to keep the fees and not alert customers when their SMSs aren't delivered.
Checking in with customer service, so far the only explanation I've been given is that we haven't verified our number. This is despite a) 9 of the 10 failed messages were before the date verification was required, b) we have never hit the limit set by number verification.
Currently I keep getting the same answer from customer service whose only line seems to be to ask us to verify our number. I will keep pressing.
Further investigation has revealed most emails end up in the spam folder too. What are we paying for here? At this rate I'll be asking for a full refund!
Hello there and thanks for taking the time to leave a review!
Thank you for bringing your concerns to our attention. We understand that failed SMS deliveries can be frustrating and impact your marketing efforts. With this in mind, our team has investigated the issue thoroughly, and we have found that the only reason for your SMS not being delivered is indeed due to regulator limits in the US, as you mentioned in your review.
We do our best to comply with all relevant regulations to ensure the highest deliverability rates possible for our customers. Therefore, we recommend verifying your phone number as soon as possible to avoid any future issues with SMS delivery.
Our support representative has reached out to provide more information on the matter as well as to rectify the issue with email deliverability.
We take all feedback seriously and will continue to work hard to improve our services and provide the best possible experience for our customers. If you have any further questions or concerns, please do not hesitate to reach out to our support team.
Thank you for choosing Omnisend as your marketing automation platform.
Customer support is excellent. Love how you can edit all the emails and give your own look and feel!
I just used this app to send out my first campaign. It was really easy to use and I could preview it before sending unlimited times.
I have just sendt my first campaign out, and it worked really well. Easy to use templates and good integration with Shopify. Looking forward to sending many more mails out in the future..
Application très simple d'utilisation pour réaliser des mailings ultra pro ! Et si vous rencontrez un problème technique, il y a un support dispo H24 qui est très réactif et efficace. J'ai eu Luiz qui m'a aidée à résoudre mon problème aujourd'hui.
So good Application! I like it! It's perfect to Email Marketing.
We use this app to create our monthly newsletter and emails. We are able to create flawless newsletters quickly and efficiently. We will continue using this app and recommend this app to all businesses using shopify.
reblx.com
Using Omnisend since several years for different e-commerce stores, I found out that it is by far the best one to use with Shopify. Everything is intuitive to do and the support team is available 7/7 yo help you really quickly. A special thanks to Nikola who has been very patient and persistent to help me resolve my problem !
I love omnisend. Endless support from real agents and the new updates have our emails looking great! Kristina helped me set up my welcome email workflow.