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Amazing customer service, they're there to help you every step of the way. So grateful!
Hello there,
Thank you for your feedback! We're thrilled to hear that you're pleased with our customer service and that our team has been helpful every step of the way. We're here to support you, and if you need any further assistance, please don't hesitate to reach out.
We appreciate your gratitude and are here to continue providing excellent service!
Johnny was very helpful with helping set up my DNS Setting and verifying the email super fast definitely recommend using
Hello there,
Thank you for your review! We're glad to hear that Johnny was able to help you efficiently with your DNS settings and email verification. Your recommendation is greatly appreciated, and we're here to assist whenever you need further support. Thank you for choosing our service! 😊
seems to nice to me i just started on shopify
Hello there,
Thank you for your review! We're glad you're finding Omnisend promising as you start your journey on Shopify. If you need any help along the way, our support team is here for you.
Best of luck with your new venture!
Maria was incredibly helpful with my DNS issue. She resolved everything quickly and efficiently. I couldn't have asked for better support!
Hello there,
Thank you for your feedback! We're delighted to hear that Maria was able to resolve your DNS issue quickly and efficiently.
We're always here to provide the best support possible, and we're glad you had a positive experience.
App is not working for couple of days, I can't contact with support. Very poor quality.
Hello there,
Thank you for your feedback. We apologize for the inconvenience you've experienced with our app and the difficulty in reaching our support team.
We understand the frustration this situation has caused and are committed to resolving the issue as quickly as possible. A senior representative has reached out to you to assist with this matter. Please respond to their email at your earliest convenience so we can provide the support you need.
We appreciate your patience and understanding as we work to improve your experience with our service.
Super detailed in pictures and description. I am a complete newbie, and it was easy to understand Kayque. Great service, I will be back in the chats for sure. lol
Hello there,
Thank you for your review! We're delighted to hear that you found our service detailed and easy to understand, even as a complete newbie. It's great to know that Kayque provided excellent assistance.
If you have any more questions or need further help, we'll be here in the chats. Looking forward to assisting you again!
Kayque was helpful and fast
Hello there,
Thank you for your feedback! We're glad to hear that Kayque was helpful and responsive.
If you need any more assistance or have further questions, please don't hesitate to reach out. We're here to help!
It's quite functional for beginners. Their customer support works well, but I would appreciate a built-in survey feature within the emails and more advanced design options.
Hello there,
Thank you for your feedback! We're glad to hear that you find Omnisend functional for beginners and that our customer support works well. We appreciate your suggestions for a built-in survey feature within emails and more advanced design options. Your input helps us improve.
If you have any more questions or need assistance, please feel free to reach out. We're here to help!
Excellent customer service and very knowledgeable.
Hello there,
Thank you for your feedback! We're thrilled to hear that you had an excellent experience with our customer service team and found them to be knowledgeable. We strive to provide the best support possible, and your satisfaction is our top priority.
If you need any further assistance, please don't hesitate to reach out. We're here to help!
This used to be one of my favorite email apps - until they stopped providing customer service that's not an AI bot.
Hello there,
Thank you for sharing your feedback. We apologize for any inconvenience and frustration you've experienced with our customer service.
We understand how important it is to receive timely and personalized support. Our AI bot is designed to handle simple and basic questions to provide quick assistance, but we realize that sometimes you need more than that. Please know that our customer support agents are available 24/7 to assist you with any complex issues. You can always ask the AI bot to connect you with a human, and our team will be ready to help.
A senior agent has reached out to you to ensure your concerns are addressed promptly. We truly value your feedback and are committed to improving your experience with our service.