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I am not very happy, very bad first impression of Omnisend. Downloaded app 5 days ago. Process was pretty easy in the beginning to set up but then I hit a wall by not being able to verify my domain. It's been 5 days yet nobody has helped me solve this problem, my business has been unable to send out marketing campaigns and it's been 12 hours since I last spoke with someone in customer service who basically ignored me. Terrible way to start things and it's hurting my business.
Hello there, and thank you for taking the time to submit your feedback about Omnisend!
We're sorry to hear about your negative experience with Omnisend. We deeply value your feedback and are committed to addressing your concerns.
We want to clarify that we take every customer's concerns seriously, and we truly understand the impact that technical difficulties can have on your business operations. We'd like to provide some insights into the situation you've described:
While it might have seemed like there was a delay in resolving your domain verification issue, please know that our team was actively working on it behind the scenes. We're sorry if there was any perception of being ignored; that was certainly not our intention, as our agents attempted to reply to your messages in a timely fashion and were informing you of every escalation they had to make. Our aim is to make sure every customer receives the assistance they need as soon as possible.
We understand that email deliverability is crucial for your marketing campaigns, and we're glad to see that the domain verification issue has been successfully resolved with the help of our Support Team at the time this review went live. Your business can now resume sending out campaigns without any hindrance.
We acknowledge that a smooth and efficient onboarding experience is vital, and we're taking steps to improve our processes based on your feedback. Your input helps us refine our services to better serve our valued customers like you.
Should you have any further questions, concerns, or require assistance in the future, please don't hesitate to reach out. We're here to support you in making the most of our platform for your business success.
It´s easy to use , very intuitive. We start yousing it, because of the rating in shopify, and know we love it.
Super cool tool! works like a charm on my store www.stunnerink.com if you want to see it in action. Iv also intergrated Privy with it too! Thanks guys. 100
Mail Chimp went in a weird direction with Shopify, so here we are... Couldn't be happier. Everything is accessible within our shopify app and I can create marketing emails that look better than Mailchimp even. Glad we switched!
Great insights with numbers to let us know what's working and what's not with email subscribers.
Thanks for the great app!
Thank you for the wonderful review! We have recently released our Dashboard and a lot more numbers will be added soon to give you a better view of the audience you have, omnichannel performance and more. Did you know we are upgrading our tool to help Mailchimp crew switch to Omnisend? You can read more about the upcoming features here: https://www.omnisend.com/upcoming-features/
It has been an excellent app so far. The customer service is amazing. I would highly recommend this app for any business.
I have just started my trial with Omnisend and so far I'm really impressed with the performance and ease of use/integration with my store. Excited to use it more in the coming weeks.
I use this app for the fist time and the editor is better than most of other apps, should be more templates but you can easy modify the ones there. now lets see the results of my emails , let hope lots of people open them.
Just starting but looks good so far. I like that there's so many features in one app.
Support via chat was nice and quick.
Super easy to create and send newsletter. I do not send newsletter often but my first campaign with Soundest just went out and it wasn't as time consuming as I expected it to be.
Good tool for Email marketing. Awesome easily customizable themes.