Omnisend Email Marketing & SMS

Application is straight forward. Fairly easy to set up. Had a minor problem but customer support fixed things up. Quick, friendly response is what I need and what I got. I think I will extend my trial.

Literally switch from Mailchimp yesterday, which I should have done a long time ago. I am thoroughly impressed by customer service and ALL the many amazing features that Omnisend has to offer! I love their interface because it is so easy to navigate and their support videos are great. And Nikola came through with the quickness with chat support questions! I'm super excited to get all my automations created and finished!!!

I was getting frustrated with my other campaign platform and its lack of integration with Shopify, so I decided to research a couple of others to find a better fit. In doing so, I came across Omnisend and of the three I checked out - so far so good! I love the neat little scratch-off features and the gift box, and find it's a useful tool in my email marketing! I do wish there were more CSS gifs available and more "movement" options in the templates outside of having a load of coding knowledge. For a small business that wants a big imprint - its just not always ideal to spend gobs of time on email campaigns.

Overall - for just starting out with Omnisend - I can't complain. The cost isn't absurd and the features are abundant! I love the user interface, the seamless Mailchimp integration, and the overall ease of use. The campaign templates aren't that bad either! The worst part is coming up with content! LOL!! Give them a try - I doubt you'll be displeased! :)

Horrifyingly bad.
We were billed 201.60 USD for 27127 subs in June (our first month) and now they charged our card with 336.28 USD for 24159 subs in July! The subs went down in the first place because they accidentally suspended our account and asked us to clean our list using a paid 3rd party tool. They then said oops sorry that email was a mistake and should never have been sent but they never offered compensation - instead at month end they billed more than 50% extra for no reason!
Regarding the platform it is clean and minimally designed which is good, that much I can say. Congrats to the design team but the functionality is a horror show:
Digital items & out of stock products surface in their recommended products module - so if you have a fast-selling item that is sold out or a shipping insurance that can't be bought on its own - this is what the "AI" will recommend.
Shifting from trial to paid, resets the accounts and switched all your automations off - an absolute nightmare Integrations such as review apps are buggy
The UI is unintuitive and poorly labelled (there is a form which is not a form, an order placed trigger which doesn't trigger on order placed, filters placed below a trigger which operate as filters above a trigger, puchase date not in last 90 days can include customers who did purchase in last 90 days etc etc)
Presets don't work. The memory is faulty so you have to constantly change colours and fonts back to what they are supposed to be regardless of how you setup presets.
Signup forms require custom CSS to not look broken on mobile
If you pay to remove omnisend branding, it won't automatically remove it like any sensible app, instead you have to go through every single email and remove manually including all future emails, completely unnecessary manual work.
Customer support is disorganised and takes an incredible amount of back and forth before anything is escalated. And then you need to wait 48 hours for a qualified "reply"
ROI is over-attributed vs Shopify & Google analytics
No suppression list - so they will stop you from ever using your own push / sms channels for birthdays for example if you decided to sunset email addresses. a blatant attempt to lock you into / make you upgrade to their push/sms services.

going good so far

Great Email App, works very well and its easy to setup

So far so good! Love the support too

simple d'utilisation et efficace

Thank you

I realy love it. It makes your interaction look professional