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Fantastic tool for reaching customers directly through email. It integrates seamlessly and has been a great addition to the site. Highly recommend!
Really appreciate you taking the time to recommend us! It's fantastic that Omnisend is helping you reach customers effectively. Excited to support your continued success as you grow those connections.
I recently switched to Omnisend from a different platform and I've already noticed a huge improvement! The automations are so complete, the support has been really good and they have a very comprehensive library of resources and tutorials so you don't get lost. No complaints :)
So glad you're seeing improvements already! Strong automations make a real difference, and having solid support plus resources at your fingertips means you can move faster. Thanks for trusting us with the switch.
I was struggling do some back of house work and Thiago patiently walked me through each and every step AND helped me troubleshoot what I had done wrong on GoDaddy's side. I literally couldn't have done it without the awesome help and customer support. Thank you!
Thank you so much for this feedback! We're really happy our support could guide you through each step and get everything sorted. That kind of hands-on support is what we're here for, so you can keep building your business without the roadblocks.
Omnisend support is next level Quick, friendly, and they know exactly what they’re doing. Makes everything so much easier!
We really appreciate this! 🙌 Knowing our team could help you move faster means a lot. That kind of support should make it easier to focus on what matters most, growing your business and delivering results.
Isabelle was brilliant. understood my issues and quickly advised me on what to do to get it fixed. Very knowledgeable. Thank you Isabelle
Really appreciate you taking the time to recognize Isabelle's help! Quick, knowledgeable support is what we're all about. Glad we could get you back on track!
User friendly, intuitive, and helps keep me organized! Making forms and sending campaigns is easier than I ever thought it could be.
Love hearing that it's been easier than expected! Keeping things intuitive and user-friendly is exactly what we aim for, so you can spend less time figuring things out and more time running successful campaigns. Thanks for the feedback!
Omnisend makes creating newsletters to our audience an absolute dream. It is super user friendly, easy to understand and a lovely tool to work with.
Love hearing this! We want creating newsletters to be the easy part so you can focus on what matters most - your audience. Thanks for being with us.
Une application et surtout une equipe technique au top
Merci beaucoup! It's wonderful to hear you're happy with both the platform and our technical team. We're here to make sure you have everything you need to drive strong results!
I just noticed that images on my Abandoned products list (which is generated by Omnisend) is loading in their full size 1MB (which is already compressed).
Support suggested me to resize and compress my images more!
Insane, this is ridiculis! Why you can't make smaller image size to reflect the image size on the email? This is so simple and so easy to implement.
Now my emails tooks ages to be loaded!
Thank you for taking the time to share your feedback and for raising this concern with our team. We completely understand how frustrating slow-loading emails can be, especially when performance and customer experience are critical for your business.
Our technical team carried out a detailed investigation and confirmed that the behavior is primarily related to how certain email clients, particularly Gmail, cache and process product images. In some cases, Gmail’s proxy servers cache the original full-size image instead of the optimized version provided by Shopify, which can result in unnecessarily large image downloads inside abandoned cart emails.
You were absolutely correct in pointing out that this experience can be improved. Based on your report, our team has already submitted a feature request to implement a better handling method for abandoned cart product images, where smaller pre-resized versions would be explicitly requested and served for email use. This would help reduce loading times significantly, especially for Gmail recipients.
We truly appreciate you bringing this to our attention and sharing detailed feedback throughout the investigation. Input like this helps us improve the platform, and our team will continue working toward a better solution here.
They charge $550 a month even when they don't send any mails. They charge per contact. not reccomended it's over-priced
Thank you for your feedback - we appreciate you sharing it.
We'd like to clarify how our pricing works for anyone reading this. Omnisend charges based on billable contacts, not the number of emails or campaigns sent. Billable contacts include:
• Subscribers - contacts who opted in to receive marketing
• Non-subscribers - contacts who placed an order, abandoned a cart, or created an account without opting in to marketing
Our pricing is publicly available, so there are no surprises - and we're always happy to help find the plan that best fits your sending volumes and contact list size. Feel free to reach out to our support team via the in-app chat or at support@omnisend.com and we'll be glad to help.
