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Super service SAV
Grand merci pour votre retour ! 🚀 We’re all about making support smooth and stress-free — so glad we could help!
Maria was very helpful! Overall very user-friendly and the customer service is great.
Hello there,
Thank you for your feedback! We're glad to hear that Maria provided you with excellent support and that you find our platform user-friendly.
If you need anything else, just let us know!
very easy to use.
Thanks for the great feedback! 😊 Our goal is to make it so easy—and so good—that it’s almost boring. Glad to see we’re hitting the mark!
This is great very simple to setup. i also found a great walkthrough on youtube. "https://www.youtube.com/watch?v=fHeNj-yuYxU&t=465s"
Simple setup? Check. Handy YouTube guide? Double check! Thanks for the kind words and for dropping that link — teamwork makes the dream work. 🙌
This used to be one of my favorite email apps - until they stopped providing customer service that's not an AI bot.
Hello there,
Thank you for sharing your feedback. We apologize for any inconvenience and frustration you've experienced with our customer service.
We understand how important it is to receive timely and personalized support. Our AI bot is designed to handle simple and basic questions to provide quick assistance, but we realize that sometimes you need more than that. Please know that our customer support agents are available 24/7 to assist you with any complex issues. You can always ask the AI bot to connect you with a human, and our team will be ready to help.
A senior agent has reached out to you to ensure your concerns are addressed promptly. We truly value your feedback and are committed to improving your experience with our service.
The ominisend team helps me a lot. Big big thanks to all of you guys.
Thanks a ton for the kind words! We’re thrilled to be your trusty sidekick on this email marketing adventure. If we had a trophy for best support team, we’d be polishing it right now, oh wait, we actually have one! 🏆 Let us know how we can help you next!
I had some issues configuring my DNS settings and Mathías from customer support was more than helpful providing multiple suggestions and relevant information.
Hello there,
Thank you for your review! We're glad to hear that Mathías was able to provide helpful support and guide you through configuring your DNS settings.
If you encounter any more issues or have additional questions, please don't hesitate to reach out. We're here to ensure you have a smooth experience with all your technical needs!
Maria was incredibly helpful with my DNS issue. She resolved everything quickly and efficiently. I couldn't have asked for better support!
Hello there,
Thank you for your feedback! We're delighted to hear that Maria was able to resolve your DNS issue quickly and efficiently.
We're always here to provide the best support possible, and we're glad you had a positive experience.
Great app works amazing and the customer service is 24h open to help you!
Thanks so much! 😊 We like to think our support team never sleeps—always ready to help out, no matter the time. Glad you’re loving the app!
Great support! Showed me exactly what was needed.
Hello there,
Thank you for your review! We're glad to hear that you received great support and found exactly what you needed.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!