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Omnisend replies promptly and consistently, and I've had excellent assistance from Sila. She is incredibly accommodating and helpful, making my experience smooth and enjoyable. Keep up the outstanding work.
Sanya was the greatest customer service experience I have ever had. Even through me wanting to give up on my problem, she stuck it through and really helped me out. Something that takes days for other people having to go through shopify support etc.. Sanya helped me solve in 5 minutes, EVEN LESS!! thank you so much Sanya!
I've migrated from another service. For the few hiccups I had, support was very responsive and able to solve.
Hello there,
We're thrilled by your fantastic feedback! It's truly uplifting to learn that our agent offered you such valuable assistance. Making things easy for our customers is our priority, and knowing that our team's expertise and support had a positive impact on you is wonderful.
Your business means a lot to us, and we can't wait to assist you again in the future!
Extremely disappointing experience with Omnisend's customer service. After waiting 30 minutes for a response, all I received was a link to an article that did not solve my problem at all. When I tried to explain that the article was not helpful, they simply ignored me. I am still here, waiting for a solution. It is unacceptable for a customer service to be so negligent and unresponsive.
Hello there,
We're truly sorry for the frustrating experience you had with our customer service. We always aim to provide prompt and helpful support, and it's disappointing to hear that we fell short in your case.
We want to clarify that our agents typically share guided articles to help with general questions, especially those related to specific features in the email builder. However, we understand that your situation required more personalized assistance, and we apologize for any misunderstanding.
I'm pleased to inform you that a senior agent has reached out to you via chat to address your concerns directly. Please feel free to engage with them there, and they'll work diligently to find a solution for you.
Thank you for your patience and understanding.
Excelent
Hello there,
Thank you for your review! We're thrilled to hear that you find our service excellent.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
After using this for a while we decided to delete the app
Some support team is great in understanding your questions then address them directly, most others do not have a clue - they kept sending emails asking for more information which is already provided
Hi there,
We genuinely regret to learn about your recent experience. It seems some of our support team members may have missed the mark on this occasion, and that's not what we strive for. We're dedicated to ensuring a seamless experience for our users, so it's disheartening to hear we fell short.
Our senior support representative has reached out to gain further insight into the issues you encountered. Please feel free to connect with them via chat.
Your feedback is invaluable, and we're committed to enhancing our support process based on it. Thank you for taking the time to share your thoughts with us!
This app is absolutely amazing! Finally, an email marketing app that is packed with loads of different designs and elements and at the same time, so simple to use! I love it.
Baraths response was quick and made my issue go away swiftly so i can start seeing what this platform has to offer
Great app and great support team. I just finished chatting with Salma who was very very helpful, professional and polite. Highly recommend!
So far, this app has been easy to use and works well. The only problem I had was getting the DKIM to verify with my email. Karine in customer service was very helpful!! In just a couple of minutes my issue was resolved. She was very friendly and knowledgeable!! Thanks Karine!