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This is so easy to use. I am pretty impressed with how robust the marketing automation is. I have used apps that cost thousands of dollars more, and they don't work this well. So happy to have found this. Thanks, Omnisend!
A horrible customer service experience. Worked on an Email template for over 2 hours and after activating the same, the template got reset (twice). Contacted the customer service who kept me waiting for half hour only to get a reply that it will take them 48 hours to check on the issue if this can be fixed. What is worst is that they assign staff based on the tier of the customer you are which is quite bias already. If this review doesn’t get updated, most likely I switched to Klavio.
Hello there, and thank you for taking the time to submit a review! We sincerely apologize for the negative experience you had. We understand how frustrating it can be to encounter such an issue, especially after investing significant time in creating your email template.
After investigating the matter, we found a problem that caused your template to reset and did the needful to restore your email template. Rest assured - we aim to provide efficient support to all our users, regardless of their plan, and we strive to prioritize and resolve inquiries as promptly as possible.
We want to clarify that the 24-48 hours timeframe is the maximum ETA from our Technical Support team, and we generally aim to resolve queries much faster. In your case, we are glad that we could restore your template within 3 hours from the moment the conversation was escalated.
Regarding your concern about customer tier-based support, we do prioritize our Pro plan users, as it's advertised on our pricing page. However, we want to assure you that all our customers are important to us, and we work diligently to offer quality support to everyone.
Your feedback is invaluable to us, and we will take it into consideration to improve our services further. We understand that your trust in us may have been shaken, but we hope you will give us another chance to serve you better in the future. If you have any more questions or concerns, please feel free to reach out to us directly.
Great UI, easy to use, and good customisability. Good platform to hop to now that Mailchimp is not synchronised anymore.
Very impressive all-in-one email marketing app. I was very impressed with the ability to customize 100% with links and pictures and the drag and drop made it very simple to use.
I recently added it to my store. The support is great and the app is user friendly and very easy to use.
Very great app for your email marketing. Easy to use and great support team that helps you all the time. Highly recommended. Very great choice leaving Mailchimp and starting using Omni send.
Nice customisation options and easy UI...
I wasn't expecting much from this application, but i've seen a BIG increase in the amount of people that have subscribed to my mailing list! I would DEFINITELY recommend this to anyone! www.FrostLX.com
Excelente App. Estou usando pela primeira vez. Estou considerando seriamente em abandonar o MailChimp. É muito facil de usar.
So I've tried around 6 other sms and email marketing apps and at least for me they were difficult to use and hard to understand. What I like most about the platform is the drag-and-drop features. ur able to easily create email and sms workflows