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Great customer service. I had an issue, they sent me what I need to do and then also followed it up.
Thank you for the kind words! We're so happy to hear that our team was able to quickly guide you through the issue and follow up to make sure everything was sorted. That’s exactly the kind of support we aim to deliver — clear, helpful, and always with a second check-in. Thanks again for sharing your experience with us!
Since the month we installed OMNISEND a lot of users aterted to appear, clearly created by bots. OMNISEND charges per user son they benfit form this bots creating new accounts by the thousands. I investigated online and it has happened to many other stores that start using OMNISEND.
Thank you for sharing your experience with us, and I'm really sorry to hear about the challenges you've faced with spambots.
As our support team clarified, the spambots were created in Shopify first, and that's what led to the unexpected increase in contacts on Omnisend. It’s important to note that this is something we’ve seen in other stores as well, and we are more than happy to help resolve it.
We appreciate you taking the time to clean up your audience, and we’re confident that your current list now reflects only your genuine contacts. After calculating the overcharges from the last couple of months, our senior support specialist has informed you about the steps we’ve taken to correct the issue.
To prevent this from happening again, we strongly recommend reaching out to Shopify’s support team. They’ll be able to pinpoint the source of the issue and help you implement safeguards like double opt-in and reCAPTCHA.
Thank you again for your patience, and we're here if you need any further assistance.
EXCELLENT Support via chat app, Eduarda helped me solve a huge problem with ease. I use this app for all of my customer interaction emails. Easy to use and custom templates can be saved to help maintain your brand image.
Now that’s what we call a win! 🎉 Huge props to Eduarda for turning a huge problem into an easy fix — she’ll be thrilled to hear this. And we love that you’re making the most of those custom templates (because let’s be honest, who doesn’t love a good time-saver?). If you ever need more help or just want to chat, you know where to find us!
I have used Omnisend for a while and their customer service is always top notch.
Consistency is key — and we’re so glad our support team keeps delivering! 🙌 Thanks for sticking with us and for the kind words!
Omnisend is a decent email platform—less intuitive and feature-rich than Klaviyo, but it gets the job done. However, pricing changes have made it far less appealing. They charge for all contacts, even if they’re not subscribed to email or SMS.
Essentially, you’ll be billed for anyone who has interacted with your site, regardless of whether they opted into communications. In our case, we were only emailing ~ 30% of the contacts we were being charged for—effectively doubling our costs just for them to store a simple list of our customers and people who abandoned cart. Their pricing structure feels unreasonable, and when we raised concerns, their response was dismissive.
We’re planning to switch platforms once our migration plan is ready. It’s unfortunate because Omnisend had potential, but their pricing strategy makes it hard to justify staying.
Thank you for taking the time to share your feedback. We understand how important pricing transparency and fairness are when choosing an email marketing platform, and we appreciate the opportunity to clarify.
To address your concern, Omnisend bills for both subscribers and non-subscribers but not for unsubscribed contacts. Non-subscribers are individuals who have interacted with your store — whether through making a purchase, abandoning a cart, or creating an account — but have never subscribed to marketing communications. While you can't send promotional emails to them, they remain eligible for most automated messages that help drive engagement and revenue.
We truly value your business, which is why our billing team has already reviewed your account and suggested a more customized plan tailored to your needs. Additionally, our senior support specialists have provided further insights into our pricing options to find a solution that works best for you. If you’d like to continue the conversation, we’d be happy to explore additional ways to support your goals.
We appreciate the time you’ve spent with Omnisend and hope to find a pricing solution that works for you.
Omnisend est très simple à prendre en main, une fois toutes les fonctionnalités comprises, c'est un jeu d'enfant pour développer son marketing.
L'équipe d'assistance est ultra rapide et hyper compétente. Ils répondent aux questions sans aucun problème, en prenant le temps de bien expliquer, leur plus gros point fort !
Pour commencer, il est possible d'utiliser omnisend gratuitement et je le recommande car il y a énormément de choses à faire.
Merci beaucoup pour votre retour! 😊 We love hearing that Omnisend makes marketing feel effortless once you get the hang of it! Our support team will be thrilled to know their quick and detailed assistance made a difference.
And yes, starting for free is a great way to explore everything Omnisend has to offer! Thanks for the recommendation — we appreciate you!
A must app to have, it boosts your sell by 60%. try it and you will thanks me later
Love the enthusiasm — and the confidence! 🚀 We’re thrilled Omnisend is making a real impact on your sales. Here’s to even more growth ahead. Thanks for spreading the word!
The integration with Shopify is very smooth and seamless. The "ready-built" templates were a time saver and covered most of my store's common needs. What I did have to build was easy with their "drag-n-drop" workflow setups. If I am stuck for a moment, they have a succinct and short 7-step video series (and others) to help beginners like myself.
I have used one competitor's product, and while it is very powerful and scalable, it's much more complicated.
Can I see scaling to other plans as my business grows - ABSOLUTELY!!
Smooth integration, time-saving templates, and easy-to-use workflows? Now that’s what we love to hear! 🚀 We’re so glad Omnisend is making your email marketing journey seamless — even for a beginner. And we totally agree, keeping things powerful and simple is what we’re all about!
Hearing that you see yourself scaling with us as your business grows? That’s the ultimate compliment. We’ll be right here, ready to grow with you! Thanks for the fantastic review!
I switched to Omnisend from their biggest competitor (their support was ridiculous). For someone who is new to email marketing Omnisend is perfect. Super intuitive, and their support team is top notch.
Making the switch can be a big decision, and we’re so glad Omnisend has been the right fit for you! A platform that’s intuitive and a support team that’s got your back — that’s exactly what we aim for. Thanks for choosing us to power your email marketing efforts!
They're Support team was quick to respond and able to provide detailed step by step instructions and walk us through troubleshooting. Fantastic Support experience!