Omnisend Email Marketing & SMS

I think it's a great app with lots of functions. For that and pleasant customer service via chat i would give a higher score (5 stars). However Omnisend is highly complex and I feel that live support such as phone and better still screen sharing would be very helpful indeed to get the best out of it. I have been chatting with support today and the guy I was taking to - Baka - has been super helpful and we have managed to resolve the initial issue. I am now waiting for some more information on another task. When I started my Omnisend account I had to employ the services of a third party expert. He was based in Australia and I am in the UK. It would be far more useful if this kind of support was in house and I would be able to get far more out of a system that I am paying a lot to use and barely scratching the surface with. I am a small business owner and as such i cannot invest days of time becoming an expert in the platform via academies and you tube videos. Every bit of software we use is complex and the best customer services are those that can literally walk you through exactly what needs to be done to complete a task.

Good templates, not the cheapest, not the most expensive. Not sure it's worth it as i'm still using it only for cart recovery and never compare it to other apps.

But this "Reviews" feature you advertise is THE MOST S*** you can come with! And you even compare your "features" with other apps with years on the market?

Here is my honest feedback.
Before asking others to switch, at least learn what is actually important for the customers - review feeds, google rich snippets, google product ratings, google seller ratings and so on.

You simply have an email servers that send to collect feedback. That's it.
Oh, an display the feedback too :D

I really hope you didn't able to get more customers confused with your sh*t as the damage your app can cause may take months to recover.

Beyond angry at this moment. I had this app loaded into my Shopify store and had added all my contacts a few years ago from multiple sources, with much difficulty, and because I was mostly brick and mortar had not used them for some time. although I was able to go in there and tool around not so long ago. Yesterday I tried to log into my account to create a campaign and found they had deleted my account along with the carefully collected and edited contacts, that also had been unsubscribed if needed etc. I received no courtesy emails letting me know they were doing this, was not given the opportunity to confirm my I wanted to keep my account, or access my lists before they did this. It may be a good app but I am moving on, not feeling the love at all after this, it has set me back days on launching a campaign, as I am now forced to start from scratch.

I have a lot of mixed feelings about Omnisend Email Marketing, and it is an app I have used for many many years.

Their platform is pretty good and relatively intuitive to use, but their charges are bad to the point where unless you're extremely attentive, it feels like a scam.

Omnisend charges by billable contact, which is not so bad. However, they also charges for nonsubscribers, who you will not be legally allowed to email. They also charge for customers with no email or phone number, who have not opted out of any email or text.

In addition, they charge for SMS contacts even if you don't have SMS enabled.

If you keep your billable contacts low by consistently thinning down your worse performing segments, this is a pretty good service. Otherwise you will find your fees hiking very very quickly.

We are updating our previous review.

It is definitively a great app!

However, after using it for some time, we have found an area, which we consider very important, that needs to be improved.

We are talking about the subscribe and unsubscribe functionalities.

When using double opt-in (highly recommended) for subscriptions, both the email and the landing page can't be customized, except for the texts. This means that the logo is not included and the color of the button can't be changed, etc. So each time a new customer subscribes to our page, they will not see the logo nor our preferred brand colors in both the email and landing page, which should bring trust specially for new customers.

The same thing happens with the unsubscribe landing page.

I don't understand why something so important is not a priority for Omnisend!

It is certainly hard to attract new customers, and we must offer them through a trustful experience.

I hope that Omnisend consider improving this area of their app as soon as possible.

[UPDATED] I switched from Mailchimp to omnisend, and WOW, best change I made in any app change I made. This app works so amazingly easy and well for me.
The price for this app is way too high, 16 dollars a month? Lets find another app.

Had a rocky road with Omnisend and despite all their preferred tools to get audience lists squeaky clean, their system has killed our eMarketing newsletter to thousands of original subscribers. This we cannot resolve however, that's only a fraction of what Omnisend can do, and we've still made ample use of more targeted user automations rather than the mass mailout. Customer service has always been fast if not completely helpful. My most recent experience with Salma proved both fast and most helpful, problem solved and back in business! If they fixed our email audience issues they might get a 4.25

app team deleted my account with 3 days email notice while i still have many campaigns left , the app is not fully integrated with shopify you have to make separated omni account if you don't use it (but still using your store) they will deleted the SMS does not work max 5% will be delivered (tried 2 times)
it's a rip off my reports and credit were lost

I had some initial issues with this app being a bit buggy. But the team at Omnisend had been responsive enough to fix them for me. So not bad...will continue to use and see how well this app introduces new features to make their customers stick with them. The only thing I will say they need to improve on is to have more variety of templates for their emails. Considering they position themselves as the marketing automation software for omi-channel retailers, and retail business is a very creative/visual industry so there needs to be more creative resources available with their email templates. Right now what they have is so limited and so bland.

Simple to use, very user friendly. I've wanted something like this for a good while, but no one product did it all - until now. Pleased I found it!

Note added 13 December. Unfortunately I found that if any of your customers are using Norton Virus protector this site is flagged as a Phishing Site when using the scratchcard template. I advised Soundest and was advised I would get a reply about this in 24 hours. Four days later I asked them again, and was advised that the issue had been passed somewhere else and I would be advised in due course!

I stand by my initial comments, but this is clouding my opinion. Do not use the Scratchcard template until it is fixed. Norton blocks the site and it reflects on your site to your customer. At this stage I am only on the 14 days trial,(8 days left) so may look elsewhere in the meantime.

4 Days later I'm told in an email - Final Update! the problem is fixed. And it seems to be so well done on that. I like the product, but the service levels need to be worked on. Final Update indeed. If they would have said - Thank you for taking the time to highlight an issue that could have shown users of our product in a bad light to potentially millions of their customers, The problem has now been rectified. that would have been customer service. And if there had been a by the way we recognize how this could have looked to your customers here is 3 months free premium services for your time and effort, that would have been customer retention. Never mind!!

I will trial this for a few months - solely because Shopify have validated them. I will keep looking elsewhere however. Nice product generally, customer service and response times are lacking.