Omnisend Email Marketing & SMS

Hello there,

Thank you for sharing your concerns about the support responses. We apologize if the answers you received did not directly address your specific questions.

To clarify, test emails are designed not to reflect dynamic content such as links ,photos, and videos. For a comprehensive test that includes all dynamic elements, we recommend sending the email under real conditions to a segment of your subscriber list.

We value your feedback and are committed to improving your experience. A senior representative has reached out to ensure any further questions are addressed promptly.

Thank you for your patience and understanding.

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Hello there! Thank you for sharing your recent experience with our Omnisend support team.

We understand you've had trouble getting a discount to work for abandoned carts in a specific collection. We're taking your concerns seriously and have carefully looked through your support ticket history. Our team has worked hard to fix the problem you've faced and give you a solution that works.

In your latest conversation, we've taken big steps to solve the issue you've had with the way abandoned cart workflow is set up. Our team has checked that the suggested solution will definitely solve the problem of the discount not working right for the specific group of items you mentioned. We're sorry if there was any confusion or mixed messages in the past.

Your happiness is really important to us, and we're fully dedicated to fixing this for you. If you run into more problems or have questions, please reach out to us anytime. Our support team is here and ready to help make sure your experience with Omnisend is smooth and just what you need.

Our support representative has reached out to you with more details.

Thanks for choosing Omnisend. We're excited to make sure you get the support you deserve.

Hey Dog Love H.Q,

We apologize if our communication was not clear. Live with did not disappear anywhere, we just moved it to the Dashboard tab in the product so all major stats are in on place! Just navigate to the Dashboard tab and you will see another two tabs: Overview and the one you are looking for - Live view.

Hey, your account is active and running smoothly. Temporary pauses can happen when the store is not fully integrated, or if the campaign contains external links not leading to your store. Don't worry, our support representative is reaching out with recommendations to prevent this from happening in the future.