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By far, the single worst company we have dealt with in terms of customer support and overall service in the last 2 years since launching our Shopify site. This box doesn't provide enough space to list the catalogue of bugs, errors, sorry excuses, terrible customer service experiences or indeed the list of individual times (more than 100) in the last few months that we have had to contact support to do basic things such as create segments or send out simple SMS messages. Worst purchase of the year, hands down. We have since had contact from the management of Omnisend and our satisfied the above matters have now been resolved. Thank you.
Hello there! Thank you for taking the time to write a review.
We are sorry to hear that your experience didn't meet your expectations. We make it a point to be known for great customer service, so we would love to learn more about what specifically happened in your case. Our customer support team rep has reached out to you to further investigate the issues you were experiencing. We are looking forward to your reply!
This application is very user-friendly, no programming of guessing to create email campaigns, welcome email, abandoned cart emails. Somewhat new to eCommerce, after using BigCommerce, the Shopify Apps a great to help generate customers, etc without spending a lot of money-which new start-ups usually are unable to afford.
We've been working with Omnisend for a couple of years now. The app is fairly intuitive and easy to set up automation and campaigns. Any time we have had questions or issues the response from the team has been prompt and thorough...they have either sorted any issue or explained how we can accomplish whatever it is we are asking.
Hi there. Thank you so much for the fantastic review and for sharing this feedback.
We are so happy to hear that Omnisend is benefiting your business and that you loved your experience with our Support team. Please feel free to reach out anytime - we’re here if you need anything. Thanks again! Justin
Omnisend has been fantastic for helping me grow my business, we are still only a small business in the grand scheme of things but every time we send out an email we bring in revenue and omnisend has great analytics to track those sales. They also make it easy to bring in contacts from other sources such as mail chimp which is where we do lead generation. i would 100% recommend this app.
Great program to use, absolutely pays for itself every month in sales it drives and time it saves me! :) #omnisend #julesenchantinggifts JulesEnchantingGifts.com
I have contacted the technical service and it has been fast, Sanya has been able to give me explanatory answers with creeshots, but Omnisend still needs to make many improvements: you cannot save template blocks, you cannot distinguish "newsletter subscribers" from those who do not they are like this (to distinguish the frequency of the pop-up between one and the other)....
Hello, and many thanks for your review!
We value your feedback, and our developers are already hard at work at bringing the saved content blocks feature to the new editor; it will be available in the app in the nearest future!
Please keep in mind that once a customer submits your form, it will not reappear in the future for them.
Have a wonderful day!
support team was really quick in solving the problem.their response was in less than 5 mins. Thank you yuliia!!
Just sent out my frist email campaign. It was really easy and looked great. I love that this is a free app!
so far so good.. very easy to use and great tool for autoresponder
Olesia was very helpful, responded to e-mails promptly and answered my questions clearly. Thank you.