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The platform is a bit complex due to its millions of features, so it's very useful that they offer excellent technical support via chat and email. They have a new design generator that is much better than the previous one, and emails now have a fresh new look and are easier to use. They add new features every day and are improving a lot. It's well worth it.
Thanks so much for your thoughtful feedback! With so many features packed in, we know the learning curve can be a bit steep — that’s why our support team is always ready to help out (and thrilled to hear they’re hitting the mark!). We’re especially glad the new design generator is making your emails shine. Continuous improvement is our mantra, and it means the world to know it’s making a difference for you.
Not perfect, there are missing functions and options but they have an amazing support and are always happy to hear suggestions for improvement.
Also, what is already there is quite as good as from the competition.
I would absolutely suggest to give it a try!
This App is easy to use & has a lot of different options.
We have used it for about 4 years with great sale results.
Four years and counting! 😊 We’re so happy Omnisend has been a key part of your marketing success. Thanks for your loyalty and for sharing your experience!
I have been using Omnisend for a number of years now. I send out a newsletter once every 2 weeks and I have a couple of automations running as well. I don't always find the interface the most intuitive but by using the chat service on a couple of occasions I always get back on track.
Today I specifically want to highlight the chat service and the help I received from Saleh, who, despite being very busy, took the time to:
1. explain why he may be slower than usual to respond (and apologised ofr it more than once)
2. supply me with a link to help answer my initial query
3. respond with comprehensive and detailed answers to my fairly elaborate follow up questions (not the type of questions you want to receive when you are very busy!)
As a result, I know what my options are and again can get back on track.
Much appreciated Saleh, you are a credit to the team.
Thank you so much for taking the time to share such a detailed review! We're thrilled to hear that Saleh provided you with the support you needed - he truly is a star! We might just need to clone him to keep up with the demand! 😄 Your kind words mean a lot to us!
While i find Omnisend to be expensive, the support you receive is second to none. You speak with real humans via email and they are tremendously helpful. I just had a Domain query that was handled professional and quickly by Maria. Huge thanks!
Hello there,
Thank you for your review! We appreciate your feedback regarding the pricing and are delighted to hear about your positive experience with our support team. It's great to know that Maria provided you with professional and quick assistance with your domain query. We're committed to offering exceptional service and are glad to have met your expectations.
If you need any more help or have further questions, please don't hesitate to reach out. Thank you for choosing Omnisend!
Use Omnisend and Grid & Pixel (App ) in combo- makes life so much easier for solo small business owners with no marketing backgrounds !! Totally worth it! Can send amazing first class emails in under 5 minutes!
Thank you for the amazing feedback! 🙌
We love hearing that Omnisend (especially paired with Grid & Pixel) is making life easier for solo business owners — exactly what we hope for! First-class emails in under five minutes? That’s the kind of time-saving win we’re all about. Thanks again for the kind words and for letting us be part of your journey!
Use to use Klavyio but it was always headaches and complications, Omnisend is intuitive and much much easier to use and keep a lot of customisation available when you need it. FIVE STARTS for me! get it and thank me later.
Thanks for the awesome review, and the five stars! 🌟 We’re so glad the switch to Omnisend has taken away the headaches and made email marketing intuitive and flexible for you. That’s exactly what we aim for. Here’s to smooth sends, easy workflows, and great results ahead!
In the bang for the buck department, Omnisend is awesome. Great features, easy to use interface, and small-company service.
Our account manager Kristen always provides actual useful ideas instead of patting themselves on the back how great they're doing, which is what i've seen with other email apps. I feel like she's on my internal marketing team.
Their tutorials are actually *easy* to find which seems rare and if you can't figure it out, their support team is fast and efficient (had a complicated issue that Mattias fixed for me in like 2 minutes).
Now that’s the kind of ‘bang for the buck’ we love to hear about! 🎯 We’re so glad you’re enjoying the features, ease of use, and the personalized support from Kristen and Mattias. We believe great service means offering real value — no fluff, just solid solutions. And hey, we're thrilled you found our tutorials easy to track down (we know the struggle is real with that sometimes). If you ever need more ideas or a quick fix, you know where to find us!
We have been using Omnisend for a couple of years now and I find them to be excellent, an easy interface to acheive complex workflows and the support is always near instant and super helpful.
Sila resolved my issue in a matter of minutes and guided me through the resolution.
Hello there,
Thank you for sharing your experience! We're thrilled to hear that Omnisend has been serving you well over the years and that you find our interface easy to use for creating complex workflows. It's great to know that Sıla was able to resolve your issue quickly and guide you through the process.
We appreciate your continued trust in Omnisend!
Careful when useing Omnisend Facebook Custom Audiences !!! Somehow the connection betwen Omnisend and your Facebook Ads Account suddently gets deleted every few weeks. Like this you will end up with facebook eating up your daily budget for some advertising campaigns not targeting the audiences you created via Omnisend. You will not notice that the integration is not working and you don't get any notification about this error. Imagine how much money you can waste if you don't notice this. It happened now for more than 3 times over the last few months. Also every time this conection gets deleted you will need to recreate your facebook audiences which is also time consumeing.
I wrote Omnisend 3 times about this and still no fix !
Hello there,
Thank you for sharing your feedback and bringing this issue to our attention. We sincerely apologize for the inconvenience and frustration you've experienced with the Facebook Custom Audiences integration.
We have checked our records and do not see any open tickets related to this specific issue. A senior representative has reached out to you to get more details and understand the situation better. Please respond to their email at your earliest convenience so we can work towards a resolution.
We appreciate your patience and cooperation as we address this matter. If you have any further concerns or need additional assistance, please feel free to reach out to us.