Omnisend Email Marketing & SMS , 5.683 Rezensionen
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Quick support
Their automations don't work, and customer support is awful. I sent them a screenshot of their own app (the flow creation section), clear and precise and they said it's not part of their app but a screenshot of Shopify. After sending them the link they admitted it was their app. The customer support haven't even used the app themselves obviously.
Deleted and Installed the app twice, and tested a simple abandoned cart recovery automation multiple times and it doesn't work. Customer support is little to no help. Only a waste of time.
Their email editor is also broken. You have to refresh it every minute because it stops responding and gets stuck. Wasting lots of hours when making an automation flow.
We are moving to a better marketing app. Think twice before spending hours creating automations and flows that won't work.
Hello there!
Thank you for sharing your experience. We sincerely apologize for the inconvenience you've encountered with our platform and customer support.
At Omnisend, we are actively working to address any issues our customers raise, and your case is no exception! Your feedback is invaluable, and we're committed to enhancing our services.
To address your concerns directly, our support representative has reached out to you. We appreciate your patience and the opportunity to assist you in resolving these matters.
Great App!
This has really helped boosting my marketing campaigns.
Beran from support was very friendly and professional.
Beran was very responsive, he always responds in less than 30 minutes and ensures that your problem is resolved as quickly as possible and that you do not need anything else.
I am very satisfied with the omnisend support! Thank you Beran !
Very good experience with Kayque! Professional and fast, I've received all the answers needed to my questions. Thank you!
I am very grateful to Beran, a customer service representative of Omnisend. I asked a relatively complicated question about segment creation, and he helped me solve the problem very patiently. Thank you so much ! Beran
I love this app and the wonderful service. The most attractive function is the Live View activities, I can analyze the customers' data easily.
Hello there,
Thank you for your positive feedback! We're glad you're enjoying our app and finding value in its features.
If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
Superb experience with the entire Omnisend platform! Everyone on the customer service team is so helpful and issues are resolved quickly.
Hello there,
We're thrilled to hear that you had a superb experience with Omnisend! Our customer service team is dedicated to providing helpful assistance, and we're delighted to know that your issues were resolved quickly. Thank you for your kind words and for choosing Omnisend!
If you need anything else, you know where to find us.
Maria was awesome!! she was able to resolve my problem in just a matter of mins which made my day smoother.
I appreciate you Maria
HORRIBLE!!!! HORRIBLE!!!! All about this app!!!!!!!
I spent over $150 on email services, only to have my first campaign canceled due to high bounced emails. I wasted 2 hours in a chat with support, waiting 10-15 minutes between responses!!!!! Eventually, they suggested I pay EXTRA to clean my email list, which I did. Yet, the campaign was paused AGAIN due to high bounced emails. The customer support is abysmal. DO NOT BUY from them!
Hello there, and thank you for taking the time to leave a review!
We're truly sorry to hear about your disappointing experience with our services. Upon reviewing your account and the circumstances surrounding your campaign, it appears that in addition to the high bounce rate of your contacts, the spam rate has also exceeded the tolerated rate, which is 0.1%.
While the cleaning list feature helped filter out risky contacts that could bounce, the spam rate could only be addressed by unsubscribing lapsed email subscribers. This was the second step of the solution provided by our team to ensure a clean list that doesn't harm your sending reputation. To facilitate this process for you, we have created a segment in your account specifically for lapsed email subscribers. You simply need to access it and unsubscribe all contacts within it. Once you've completed this step, we will be more than happy to restore your sending ability.
Our senior support representative has reached out to you with additional information on this matter. Please respond to them in the chat to get your account unpaused.
We appreciate your understanding and thank you for bringing these concerns to our attention. Should you have any further questions or require assistance in the future, please don't hesitate to reach out!